The Chicago Lighthouse
Contact Center Agent
Pay$18.00 - $18.50 / hour
LocationChicago/Illinois
Employment typeOther
This job is now closed
Job Description
- Req#: 233807
Employer Industry: Tolling and Transportation Services
Why consider this job opportunity:
- Salary up to $18.50 per hour
- Benefit package includes up to an additional 25% of salary
- 10 days paid vacation, 12 paid holidays, and 6 sick days accrued annually
- Medical, dental, and vision insurance options available
- Company matched 401(k) plan and life insurance coverage
- Employee recognition events and reasonably priced food options on site
What to Expect (Job Responsibilities):
- Provide high-quality customer service for inquiries related to I-PASS electronic tolling accounts and billing issues
- Update and maintain customer accounts with accuracy and document phone inquiries
- Process credit card payments and make recommendations based on customer needs
- Navigate multiple systems to assist and service customers effectively
- Complete required training and implement knowledge in daily operations
What is Required (Qualifications):
- High school diploma or equivalent required
- 1 to 2 years of customer service experience required
- Bilingual English/Spanish required
- Must be able to type a minimum of 25 words per minute with at least 90% accuracy
- Must have excellent communication skills and the ability to multi-task
How to Stand Out (Preferred Qualifications):
- 1 to 2 years of call center experience preferred
- Intermediate computer skills and ability to navigate through multiple data screens
- Clear and professional spoken English
#TollingServices #CustomerService #CareerOpportunity #EmployeeBenefits #BilingualRequired
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The Chicago Lighthouse is a world-renowned organization serving the blind, visually impaired, disabled and Veteran communities.