Foundation for California Community Colleges
Call Center Agent, Community Impact Call Center
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Job Description
- Req#: JR101247
Employer Industry: Higher Education Non-Profit
Why consider this job opportunity:
- Salary up to $22.05 per hour
- Opportunity for career advancement and professional development within a mission-driven organization
- Fully remote position, allowing for flexibility in work location
- Comprehensive benefits package including medical, dental, vision, and retirement plans
- Generous paid time off and holiday benefits
- Chance to make a significant impact on the lives of individuals and families in California
What to Expect (Job Responsibilities):
- Provide professional and empathetic support to callers regarding benefits and eligibility inquiries
- Assess client eligibility by reviewing information against program requirements
- Research inquiries and route calls to appropriate departments or personnel
- Document call notes and updates accurately in the Customer Relationship Management (CRM) system
- Identify and report emerging trends or issues in customer calls to inform process improvements
What is Required (Qualifications):
- Exceptional customer service, problem-solving, and conflict resolution skills
- Strong written and verbal communication abilities
- Experience handling inbound and outbound service calls
- Ability to manage multiple tasks simultaneously and remain calm under pressure
- Proficiency in troubleshooting various applications and services
How to Stand Out (Preferred Qualifications):
- Background in non-profit, education, or social services
- Experience working with diverse socio-economic and cultural backgrounds
- Knowledge of public service loan forgiveness programs
- Familiarity with data collection and evaluation techniques
#HigherEducation #RemoteWork #CustomerService #NonProfit #CareerGrowth
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The Foundation for California Community Colleges is a 501 tax-exempt nonprofit organization based in Sacramento, California.
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