Employer Industry: Customer Service and Support Solutions

Why consider this job opportunity:
- Paid training and development opportunities
- Flexible schedule to accommodate work-life balance
- Paid time off for personal needs and relaxation
- Advancement opportunities within the organization
- Telehealth care plan for employee wellness
- Chance to work with global brands and make a positive impact on customer satisfaction

What to Expect (Job Responsibilities):
- Manage large volumes of incoming calls and provide exceptional customer service
- Identify and assess customers' needs to achieve satisfaction and build sustainable relationships
- Provide accurate and complete information using proper methods and tools
- Handle customer complaints and provide appropriate solutions within established time limits
- Maintain records of customer interactions and process customer accounts efficiently

What is Required (Qualifications):
- Excellent customer service abilities with a track record of over-achieving quotas
- Good phone etiquette and strong communication skills
- Familiarity with CRM systems and practices
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma or GED; must be at least 18 years old and authorized to work in the United States

How to Stand Out (Preferred Qualifications):
- Experience with outbound calling and sales/upselling
- Multilingual or bilingual proficiency is a plus, with Spanish language proficiency being advantageous
- Strong analytical and data entry skills
- Proficient computer skills

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