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Job Description
- Req#: CALLC001160
Job Type: Full-Time and Part-Time
Work Location: WAH
Hours:- 11 AM - 7 PM Flexible
Salary: $12.75
About AnswerNet:
AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year.
Key Responsibilities:
• Engage with customers and clients, ensuring a positive and professional demeanor at all times.
• Address a variety of inquiries, including but not limited to authorization requests for telephone, energy, and other services
• Ensure compliance with all procedural, legal, and regulatory requirements throughout customer interactions.
• Maintain an organized and efficient workflow to meet service level expectations.
• Deliver exceptional customer service while handling both inbound and outbound interactions.
This role is ideal for individuals who thrive in a dynamic, customer-focused environment, and have a passion for creating meaningful customer experiences.
Essential Job Functions
Customer Experience:
• Handle a variety of inbound customer service calls, efficiently building rapport with customers through empathy, active listening, acknowledgment, and accurate information sharing.
• Interact professionally, respectfully, and energetically to address and resolve customer inquiries effectively.
• Leverage available resources as needed to resolve issues, demonstrating ownership and accountability in all interactions.
Relationship Building:
• Work independently and collaboratively as part of a team, actively engaging with teammates to achieve shared goals.
• Foster a supportive work environment through knowledge sharing and cooperative problem-solving.
Communication:
• Exhibit exceptional verbal and written communication skills when working with internal and external partners.
• Simplify complex topics, explaining them in clear and concise terms.
• Remain calm and effective under pressure, navigating ambiguity with adaptability and professionalism.
• Regularly provide and receive constructive feedback, and proactively report and document issues with detailed descriptions and examples.
Working Conditions / Physical Requirements:
• Maintain a quiet, distraction-free home office environment, simulating a professional office setting.
• Workspace: should provide a dedicated area separated from others while working.
• This job requires sitting for the majority of the workday.
• Flexibility to work various shifts, including days, evenings, and weekends, as needed.
Equipment and Internet Requirements:
• Employees are responsible for providing and maintaining their own equipment, which must meet the following specifications:
• Personal computer running Windows 8 or newer.
• Minimum of 8 GB RAM and an Intel Core i3 processor or newer.
• Internet connection must be DSL or cable (satellite or wireless ISPs are not acceptable) with a minimum speed of 40 Mbps download and 10 Mbps upload.
• A wired connection directly to the modem/router is required (ethernet cord required).
• A noise-canceling headset for clear communication
• Webcam connected to computer
Software Requirements:
• Google Chrome web browser.
• Microsoft Office Suite (Word, Excel, PowerPoint).
• Reliable email provider with sufficient storage capacity for large files.
• Current and updated antivirus software.
Minimum Qualifications:
• At least 1 year of customer service experience in an inbound or outbound call center is preferred.
• Ability to commit to working a minimum of 20 hours per week.
• Dedicated workspace free from background noise and distractions (e.g., children, pets, TV).About the company
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