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Call Center Customer Service WFM REMOTE
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Job Description
- Req#: 71728
Employer Industry: Workforce Management Services
Why consider this job opportunity:
- Competitive pay starting at $16.63/hour, with $19.63 for bilingual candidates
- Comprehensive 3-week training program to ensure success in the role
- Flexible availability for shifts between 8:00 am and 6:00 pm EST
- Opportunity to make a positive impact by assisting individuals and families with essential healthcare services
- Work remotely from the comfort of your own home
- Career growth opportunities within the organization
What to Expect (Job Responsibilities):
- Provide crucial information and support to individuals, families, small group employees, and brokers regarding healthcare services
- Assist with eligibility and enrollment for Medicaid and Qualified Health Plans through the State's Exchange
- Utilize the State's eligibility and enrollment portal, CRM software, and other systems to deliver high-quality service
- Address customer inquiries and resolve issues to ensure a positive experience
- Maintain accurate records and documentation of customer interactions
What is Required (Qualifications):
- Must have your own computer (BYOD - Bring Your Own Device)
- Excellent communication skills in English or Spanish
- Strong problem-solving abilities and a customer-centric mindset
- Ability to navigate and utilize various online systems effectively
- Availability for the required training and flexible shift hours
How to Stand Out (Preferred Qualifications):
- Previous experience in customer service, particularly in the healthcare sector
- Bilingual proficiency in English and Spanish
- Familiarity with Medicaid and health insurance enrollment processes
- Strong organizational skills and attention to detail
- Ability to work independently in a remote environment
#WorkFromHome #CustomerService #HealthcareSupport #CareerGrowth #RemoteOpportunity
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