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Call Center Director
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Job Description
- Req#: DIREC006996
Employer Industry: Servicing Technology
Why Consider this Job Opportunity:
- Competitive pay up to $120,000 per year
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package including medical, dental, and vision coverage
- Employee Stock Ownership Program in a $18.2 Billion Company
- Flexible Spending Account and 401K matching
- Positive and collaborative work environment
What to Expect (Job Responsibilities):
- Develop objectives for the call center's day-to-day activities
- Review quality performance measurements and provide input for coaching performance action plans
- Collect and analyze contact center statistics to evaluate performance and costs
- Work cross-functionally with other leaders to stay up to date with factors that may impact service levels
- Align IT projects and strategies with the customer's business objectives
What is Required (Qualifications):
- Bachelor's Degree
- Three (3) - Five (5) Years of Dialer/Collections experience
- Comprehensive knowledge of automobile financing processes
- Ability to work in a high-volume, fast-paced environment
- Strong oral, written, interpersonal, and organizational skills
How to Stand Out (Preferred Qualifications):
- Previous experience in Servicing
- Previous experience in the Automotive industry
#ServicingTechnology #CareerOpportunity #CompetitivePay #BenefitsPackage #CollaborativeEnvironment
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