Employer Industry: Automotive Aftermarket Distribution

Why consider this job opportunity:
- Salary up to $88,000 per year
- Comprehensive benefits package including medical, dental, and vision insurance
- 401(k) retirement plan with company match to assist in future financial planning
- Paid time off, including vacation days and holidays, to encourage work-life balance
- Opportunity to lead a dynamic team and drive performance in a high-volume environment
- Hybrid work arrangement offering flexibility

What to Expect (Job Responsibilities):
- Lead and manage a team of call center representatives, including hiring, training, coaching, and performance evaluations
- Monitor call center operations to ensure service level agreements (SLAs), customer satisfaction, and operational goals are consistently met
- Implement and maintain best practices for call handling, customer service, and issue resolution
- Analyze performance metrics and prepare reports to identify areas for improvement and implement action plans
- Handle escalated customer issues and ensure prompt and effective resolution

What is Required (Qualifications):
- Minimum of 5 years of experience in a call center management or supervisory role
- Proven track record of meeting/exceeding performance goals in a high-volume customer service environment
- Strong leadership and team development skills
- Excellent communication, interpersonal, and problem-solving abilities
- Experience with call center technologies, CRM systems, and performance monitoring tools

How to Stand Out (Preferred Qualifications):
- Automotive industry experience preferred
- Bilingual abilities are a plus
- Experience with SAP, Salesforce, or similar platforms
- Familiarity with automotive parts or logistics operations

#AutomotiveAftermarket #CallCenterManagement #CareerOpportunity #HybridWork #LeadershipSkills

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