Call Center Manager

Are you looking for a place where you can bring your skills?

Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.

Bring your experience and be empowered to innovate.

• Hire, onboard, train, and provide continued coaching for Call Center employees
• Oversee members of the Call Center support team and provide continued leadership development
• Analyze Call Center data and prepare reports to track and identify trends
• Evaluate Call Center performance and develop ongoing training plans
• Lead Call Center meetings and Franchisee presentations
• Manage staffing to meet or exceed payroll budget

Bring your skills and be inspired to achieve success.

(Required qualifications)

• Experience: A minimum of 5 years of Call Center Management in a fast-paced call center.
  
  • Proficiency in Microsoft Office Suite (Teams, OneDrive, SharePoint).
  • Familiarity with Windows OS, phone systems, and call center software.
  • Proven experience in scheduling and managing hourly employees; experience managing remote employees is preferred.
• Skills:
  
  • Relationship Building: Develop and maintain positive relationships with customers, franchisees, and colleagues.
  • Communication: Communicate effectively and efficiently, both verbally and in writing.
  • Customer Service: Provide exceptional service to customers and franchisees with enthusiasm and a customer-centric approach.
  • Performance Drive: Demonstrate a strong drive to meet and exceed call center performance metrics.
  • Collaboration: Collaborate cross-functionally with the Call Center Management Team to achieve common goals.
  • Multitasking: Demonstrate the ability to effectively manage multiple tasks and prioritize in a fast-paced environment.
  • Physical Requirements: Ability to lift a minimum of 25 lbs.

• Education: A Bachelors' Degree in communications, business management, or a related field. (Extensive work experience in Call Center Management may substitute for Bachelors' Degree).
• Schedule / in-office requirements: Remote

Bring your goals and be enabled to reach them.

• Competitive Pay: $
• Schedule: Works 5 days a week with availability to work weekend days. Must be able to work a flexible schedule, including weekends & holidays.
• Benefits: Medical, Dental, etc.

Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

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