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Job Description
- Req#: BC4F1361F8
Employer Industry: Telecommunications
Why consider this job opportunity:
- Remote position available within the United States
- Opportunity for international travel, 1-2 weeks per quarter
- Competitive benefits package including Medical, Dental, Vision, and Life insurance available from day one
- 401k Plan with employer matching
- Employee Profit Sharing Program and paid training
- Advancement opportunities with a preference for promoting from within
What to Expect (Job Responsibilities):
- Manage daily, weekly, monthly, and yearly agent scheduling and activities to maximize productivity
- Oversee the implementation and execution of quality assurance (QA) programs and assessments
- Collect, analyze, and evaluate call center statistics and prepare performance reports
- Monitor and improve support request handling and transfer processes
- Maintain and improve call center operations through action plans and system audits
What is Required (Qualifications):
- Minimum 5 years of proven experience as a call center manager or similar position
- Demonstrated competence in call center staff scheduling
- Proficient in call center equipment and software programs
- Knowledge of performance evaluation and customer service metrics
- Outstanding interpersonal, oral, and written communication skills
How to Stand Out (Preferred Qualifications):
- Pertinent and related call center certifications
- Bilingual Spanish is preferred but not required
- Excellent organizational and leadership skills
#Telecommunications #CallCenterManagement #RemoteWork #CareerAdvancement #EmployeeBenefits
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