This job is now closed
Job Description
- Req#: EA8F023FF2
Employer Industry: Telecommunications
Why consider this job opportunity:
- Full-time position with a structured schedule, Monday – Friday from 9am – 5pm
- Opportunity for international travel, 1-2 weeks per quarter
- Medical, Dental, Vision, and Life insurance available from the first day of the month following employment
- 401k Plan with employer matching and Employee Profit Sharing Program
- Paid vacation, personal/sick days, and bereavement time
- Advancement opportunities with a preference for promoting from within
What to Expect (Job Responsibilities):
- Manage daily, weekly, monthly, and yearly agent scheduling and resource planning to maximize productivity
- Oversee and implement quality assurance (QA) programs and assessments
- Collect, analyze, and evaluate call center statistics to prepare performance reports
- Monitor and improve support request handling and transfer processes
- Maintain and enhance call center operations through action plans and process improvement initiatives
What is Required (Qualifications):
- Minimum 5 years of proven experience as a call center manager or in a similar position
- Demonstrated competence in call center staff scheduling intricacies
- Proficient in call center equipment and software programs (call handling/routing software, CRM’s, IVR’s, etc.)
- Knowledge of performance evaluation and customer service metrics
- Outstanding interpersonal, oral, and written communication skills
How to Stand Out (Preferred Qualifications):
- Bilingual in Spanish
- Pertinent and related call center certifications
- Proficient in Microsoft Office, particularly Word and Excel
#Telecommunications #CallCenterManagement #CareerOpportunity #EmployeeBenefits #InternationalTravel
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
DSI provides enhanced value that delivers results for our clients and partners.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.