Boston Medical Center
Call Center Quality and Training Specialist
This job is now closed
Job Description
- Req#: 45610
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $73,000
- Generous total compensation package including medical, dental, vision, and pharmacy benefits
- Discretionary annual bonuses and merit increases
- Opportunities for career advancement and professional development
- Supportive work environment focused on employee and family well-being
- Flexible Spending Accounts and paid time off
What to Expect (Job Responsibilities):
- Perform quality audits on all interactions between patients and Call Center team members
- Ensure standards of scheduling accuracy and patient experience are met and exceeded
- Provide ongoing feedback to staff regarding performance issues and coaching opportunities
- Conduct team member one-on-ones for performance improvement as needed
- Prepare and analyze internal quality reports for management review
What is Required (Qualifications):
- Associate’s degree in Business or related field or at least 2 years of relevant work experience
- Minimum of 2 years of relevant work experience in healthcare, customer service, managed care, or medical insurance
- Excellent communication, interpersonal, and problem-solving skills
- Comprehensive understanding of call center operations
- Demonstrated ability to provide coaching and training in a corporate environment
How to Stand Out (Preferred Qualifications):
- Experience using standard hospital computer systems including Microsoft Office and Epic
- Excellent organizational skills to efficiently complete assigned work
- Ability to evaluate, mentor, and motivate team members through best practices
- Strong customer service skills and ability to communicate professionally with various stakeholders
#HealthcareServices #CallCenter #QualityAssurance #CareerOpportunity #EmployeeWellbeing
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