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Job Description
- Req#: 744000040208892
Employer Industry: Customer Service Solutions
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Paid training provided for new hires
- Flexible schedule to accommodate work-life balance
- Paid time off to promote employee well-being
- Access to a telehealth care plan for health concerns
- Supportive and collaborative work environment that values employee feedback
What to Expect (Job Responsibilities):
- Manage large volumes of incoming calls and provide exceptional customer service
- Generate sales leads and identify customer needs to ensure satisfaction
- Build sustainable relationships with customer accounts through effective communication
- Handle customer complaints, providing timely solutions and follow-up to ensure resolution
- Maintain accurate records of customer interactions and process customer accounts
What is Required (Qualifications):
- Excellent customer service abilities with a track record of over-achieving quotas
- Good phone etiquette and strong communication skills
- Familiarity with CRM systems and practices
- Ability to multitask, prioritize, and manage time effectively
- High school diploma or GED and at least 18 years old
How to Stand Out (Preferred Qualifications):
- Experience with outbound calling and sales/upselling
- Multilingual or bilingual proficiency is a plus, with Spanish language skills being advantageous
- Strong data entry and computer skills
- Analytical skills to assess customer needs effectively
#CustomerService #CareerGrowth #FlexibleSchedule #PaidTraining #CustomerSatisfaction
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