Employer Industry: Mental Health Services

Why consider this job opportunity:
- Salary up to $23.00 per hour
- Productivity bonus available
- Comprehensive medical, dental, and vision insurance fully paid by the employer
- Paid time off and company-paid holidays
- Opportunities for continuing education and professional development
- Fully remote position with flexible scheduling options

What to Expect (Job Responsibilities):
- Answer all inbound calls professionally and with a customer service-oriented approach
- Follow up on calls, document messages, and handle soft transfers as needed
- Assist with appointment scheduling, including follow-ups on missed appointments
- Triage calls to determine the nature of requests and escalate as necessary
- Maintain confidentiality and comply with HIPAA regulations

What is Required (Qualifications):
- Must be fully bilingual in English and Spanish
- 1 to 2 years of experience as a Call Center Representative in a fast-paced environment, preferably in a medical or community mental health setting
- High School Diploma or equivalent
- Proficiency in MS Office (Outlook, Word, Excel)
- Ability to learn new software and manage difficult client interactions

How to Stand Out (Preferred Qualifications):
- Experience in an outpatient client environment
- Strong detail-oriented and multitasking skills
- Ability to thrive under pressure and work as part of a team
- Personal qualities reflecting honesty, integrity, and care

#MentalHealth #CallCenter #RemoteWork #CareerOpportunity #CompetitivePay

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