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Call Center Representative
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Job Description
- Req#: 11555
Employer Industry: Ophthalmology and Optometry Services
Why consider this job opportunity:
- Offered pay range: $21.00/Hr - $22.00/Hr, dependent upon experience
- Comprehensive benefits package including medical, dental, and optical coverage
- Clear career advancement opportunities within the organization
- Supportive and team-oriented work environment where employees are heard and respected
- Paid holidays, generous paid time off, and paid parking where applicable
- Transition to remote work after approximately 3 months of in-office training
What to Expect (Job Responsibilities):
- Answer a high volume of incoming calls for 6 practice offices professionally and courteously, and make outbound calls as necessary
- Listen actively to patients' concerns, assess their needs, and provide effective solutions or guidance to resolve issues promptly
- Maintain a comprehensive understanding of products, services, and policies to provide accurate information to patients
- Document all patient interactions accurately in the CRM system, ensuring records are complete and up to date
- Collaborate with colleagues and participate in training sessions to continuously improve performance
What is Required (Qualifications):
- High school diploma or equivalent; additional education is a plus
- Excellent verbal and written communication skills
- Strong problem-solving abilities and the ability to remain calm under pressure
- Adaptability and a willingness to learn and grow within the organization
- Previous experience in customer service or call center roles is preferred but not required
How to Stand Out (Preferred Qualifications):
- Bi-lingual Spanish/English is highly preferred
- Knowledge of medical and vision insurance preferred
- Experience with EMR/EHR and EPM, NextGen is preferred but not required
#Ophthalmology #CustomerService #CareerOpportunity #ComprehensiveBenefits #RemoteWorkOpportunityAbout the company
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