Nan McKay and Associates
Call Center Representative
4 days agoWhat's your preference?
Job Description
- Req#: 585152
Employer Industry: Public Housing Services
Why Consider this Job Opportunity:
- Competitive salary for the role
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on client satisfaction and participant experience
- Obtain certification in Housing Choice Voucher Basics
- Regular attendance and punctuality are emphasized for a structured work environment
What to Expect (Job Responsibilities):
- Handle all customer contacts by phone accurately and professionally
- Respond to customer inquiries, providing first contact resolution
- Educate participants on program processes, timelines, and requirements
- Accurately record call log notations in the system of record
- Defuse and deescalate irate customers to ensure a positive experience
What is Required (Qualifications):
- High School Diploma is required
- Minimum of two years of progressively responsible work experience
- Experience with a public agency or related work in social or community service preferred
- Ability to communicate effectively both orally and in writing
- Strong computer and organizational skills to prioritize tasks effectively
How to Stand Out (Preferred Qualifications):
- Education equivalent to a two-year degree from a regionally accredited institution in Public Administration, Social Science, or a closely related field
- Excellent interpersonal skills for conducting participant interviews
- Previous experience in a customer service role within social services
#PublicHousing #CustomerService #CareerOpportunity #SocialServices #CommunityImpact
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Founded in 1980, NMA is the leading provider of professional services to the affordable housing industry, serving agencies and municipalities nationwide.
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