Duke Energy
Call Center Representative - Part-Time Temporary (NC, SC, IN, FL Virtual)
This job is now closed
Job Description
- Req#: R37806
Employer Industry: Energy Services
Why consider this job opportunity:
- Pay rate of $17 per hour (non-negotiable)
- Flexible work schedule with the ability to work remotely
- Participation in a 401k plan
- Accrued sick and family care leave per pay period
- Friendly work environment with opportunities for growth and development
- All necessary equipment provided for remote work
What to Expect (Job Responsibilities):
- Provide high-quality customer interaction by addressing customer needs with integrity and empathy
- Build genuine connections with customers and serve as a brand ambassador for the employer
- Use professional judgment to escalate customer issues/concerns to management when appropriate
- Assist customers through support channels, including phone, chat, and email
- Perform other duties as assigned, including work on special projects
What is Required (Qualifications):
- High school diploma or GED completed at the time of application submission
- Ability to work a flexible schedule
- Willingness to work in an environment that requires 100% phone-based customer interaction
- Effective listening and communication skills to interact with customers professionally and empathetically
- Access to reliable high-speed internet and a quiet work environment
How to Stand Out (Preferred Qualifications):
- Some college or college degree
- One year of call center or customer service experience
- Experience multi-tasking and working with various technologies using multiple monitors and applications
- Strong problem-solving skills and ability to handle complex customer inquiries
#EnergyServices #CustomerService #RemoteWork #CareerGrowth #FlexibleSchedule
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