Employer Industry: Physical Therapy and Rehabilitation Services

Why consider this job opportunity:
- Salary up to $18/hour based on experience
- Opportunity for career advancement and potential for permanent placement based on performance
- Work remotely with a dedicated, quiet workspace
- Recognized as a Best Employer by Modern Healthcare for outstanding workplace culture
- Collaborate with prestigious partners for continuous learning and professional development
- Supportive team environment that prioritizes empathy and patient care

What to Expect (Job Responsibilities):
- Effectively listen to patient needs and convert inquiries into booked appointments while achieving high patient satisfaction scores
- Engage empathetically with patients, particularly those in pain or distress, to provide reassurance and comfort
- Leverage technology and knowledge base to create a "local" patient experience and avoid an "us vs them" mentality
- Collaborate with various teams to implement improvements that enhance patient experiences
- Achieve Key Performance Indicators (KPIs) related to call handling, conversion rates, and patient satisfaction

What is Required (Qualifications):
- High School Diploma/GED or equivalent; college degree preferred
- Minimum 2-3 years of customer support experience and at least 1 year of inbound contact center experience
- Minimum of 1-2 years in a sales-oriented role, preferably in a call center or telesales environment
- Must have a reliable high-speed internet connection for remote work
- Excellent verbal and written communication skills with strong attention to detail

How to Stand Out (Preferred Qualifications):
- Typing aptitude of 50-70 WPM
- Experience in positions measured by meeting Key Performance Indicators (KPIs)
- Demonstrated tenure in previous positions of at least 2-3 years
- Ability to multi-task while engaging in conversations and following protocols
- Receptivity to coaching and understanding of personal strengths and opportunities for development

#PhysicalTherapy #PatientEngagement #RemoteWork #CareerGrowth #CustomerSupport

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