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Call Center Representative (Temp-to-Perm)
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Job Description
- Req#: JR100362
Employer Industry: Rehabilitation Services
Why consider this job opportunity:
- Salary up to $18/hr
- Eligibility for a full benefits package starting within the first month of employment
- Generous Paid Time Off (PTO) plans and paid holidays
- Recognition as a Best Employer by Modern Healthcare, signifying excellence in workplace culture
- Opportunity for continuous learning through partnerships with leaders in the field
- Collaborative and supportive team environment focused on patient care
What to Expect (Job Responsibilities):
- Effectively listen to and address patient needs to convert inquiries into booked appointments while achieving high patient satisfaction scores
- Engage empathetically with patients, ensuring comfort and reassurance, especially during distressing situations
- Utilize technology and knowledge base content to enhance the patient experience and provide accurate information about services
- Collaborate with marketing, operations, technical teams, and clinic staff to improve patient experience and resolve issues
- Maintain accurate information capture and disposition of interactions to facilitate data analysis and feedback for improvements
What is Required (Qualifications):
- High School Diploma/GED; college degree preferred
- Minimum 2-3 years of customer support experience and at least 1 year of inbound contact center experience
- Demonstrated success in roles measured by Key Performance Indicators (KPIs)
- Must have a dedicated, quiet workspace at home and a reliable high-speed internet connection
- Excellent verbal and written communication skills with strong attention to detail
How to Stand Out (Preferred Qualifications):
- Experience in multi-tasking across various systems and applications
- Good listening skills and a collaborative team player attitude
- Ability to maintain an empathetic and caring demeanor during patient interactions
- Receptivity to coaching and a desire for personal development
- Demonstrated tenure in previous positions of 2-3 years
#RehabilitationServices #PatientEngagement #CustomerSupport #CareerGrowth #RemoteWork
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