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Call Center Representative
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Job Description
- Req#: 8E606E6CAE
Employer Industry: Veterinary Care Services
Why consider this job opportunity:
- Hourly pay starts at $16.00 per hour, eligible for overtime
- Opportunity for career advancement and growth within the organization
- Remote work from home, providing flexibility in your work environment
- Comprehensive benefits package, including medical, dental, vision, and pet insurance
- Supportive company culture focused on compassionate care and emotional well-being
- Generous paid time off and parental leave policies
What to Expect (Job Responsibilities):
- Provide exceptional customer service by engaging positively with pet families
- Handle a high volume of customer service calls in a remote setting
- Document pet medical information accurately and schedule appointments efficiently
- Maintain productivity, quality, and performance standards consistently
- Guide emotional conversations with pet families in a calm and respectful manner
What is Required (Qualifications):
- Experience in high call volume, customer service, or call center environments
- Ability to quickly learn custom software and programs such as Gmail, Google Calendar, and Zoom
- Previous experience working in a remote environment with minimal peer interactions
- High attention to detail and adaptability to new processes
- Must be punctual and present for scheduled shifts, including attendance at a mandatory 4-week training program
How to Stand Out (Preferred Qualifications):
- Experience in a veterinary or animal care-related field
- Familiarity with using communication tools like Five9
- Strong interpersonal skills and empathy towards pet families
- Ability to handle sensitive conversations with care and professionalism
- Previous experience in a remote customer service role
#VeterinaryCare #CustomerService #RemoteWork #CompassionateCare #CareerOpportunities
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