Remote Jobs
Call Center Representative
7 days agoWhat's your preference?
Job Description
- Req#: 2232
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity to work in a professional office environment with a focus on patient care
- Monday to Friday schedule, 8:00 AM to 5:00 PM, with no evenings, weekends, or major holidays
- Chance to make a positive impact on vulnerable communities by improving healthcare delivery
- Supportive and collaborative work environment with a dedicated care team
- Bilingual candidates preferred, enhancing communication with diverse populations
What to Expect (Job Responsibilities):
- Manage a large volume of inbound and outbound calls, ensuring timely and appropriate routing
- Provide excellent customer service while greeting and engaging patients and external sources
- Verify insurance benefits and assist with referral management and authorization requirements
- Schedule and coordinate appointments for a multi-disciplinary team, ensuring patient preferences are met
- Maintain accurate patient information in the practice management system and assist with medical records
What is Required (Qualifications):
- High School diploma required
- Minimum of 2 years' experience in a similar role
- Active CPR certification
- Strong communication skills with the ability to build relationships with diverse populations
- Team-oriented with a passion for improving healthcare delivery
How to Stand Out (Preferred Qualifications):
- Experience in a Patient Centered Medical Home
- Familiarity with ECW (Electronic Health Records) preferred
- Demonstrated respect for and experience with culturally diverse communities
#HealthcareServices #PatientAdvocacy #CustomerService #CareerOpportunity #BilingualPreferred
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