ProMedica
Call Center Representative - ProMedica Call Center - Part Time - Variable - REMOTE
This job is now closed
Job Description
- Req#: 947720
Employer Industry: Integrated Healthcare Organization
Why consider this job opportunity:
- Salary up to $23.45 per hour
- Comprehensive benefits package effective from day one, including medical, dental, vision, and life insurance
- Paid time off and a 401k retirement plan
- Employee assistance program and discounts available
- Opportunity to work in a mission-driven organization focused on quality patient care
- Chance to make a significant impact by coordinating patient services and referrals
What to Expect (Job Responsibilities):
- Manage a multi-line phone system to respond to health information requests and coordinate physician referrals
- Answer calls for After Hours services, directing calls to registered nurses and paging physicians as necessary
- Handle high volumes of calls for appointment scheduling and referrals for various healthcare services
- Maintain and update physician and service profile information databases
- Identify and escalate potential emergency situations to appropriate medical staff
What is Required (Qualifications):
- High School Diploma or GED
- Proficiency in Microsoft Windows and Microsoft Office programs
- Ability to multi-task and prioritize effectively
- Capability to work with minimal guidance after training
- Demonstrated typing competency of at least 40 words per minute
How to Stand Out (Preferred Qualifications):
- Experience in a call center or customer service role within the healthcare industry
- Familiarity with Epic software for scheduling appointments
- Knowledge of healthcare services and community resources
#IntegratedHealthcare #CustomerService #CallCenter #HealthcareJobs #CareerOpportunity
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
ProMedica is a mission-based, not-for-profit integrated healthcare organization serving communities in 30 states.
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