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Call Center Representative (Remote)
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Job Description
- Req#: MAL0002584
Employer Industry: Higher Education
Why consider this job opportunity:
- Salary up to $47,088.60
- Excellent health and welfare benefit package, including 403(b) & 457(b) Investment Plans and a pension plan
- Generous vacation, holiday, personal, and sick days, plus tuition reimbursement
- Award-winning institution recognized for best-in-class student and staff recruitment and retention practices
- Opportunity to work in a supportive and inclusive environment focused on community engagement
- Flexible work schedule, including remote work options
What to Expect (Job Responsibilities):
- Answer incoming calls and assist callers with inquiries related to the City Colleges
- Respond to information requests via telephone, live chat, and email
- Maintain logs of phone and email activities regarding inquiries from marketing leads
- Advise students on educational planning, curriculum choices, and financial assistance processes
- Conduct call campaigns to support recruitment, retention, and completion efforts
What is Required (Qualifications):
- Associate's Degree or equivalent education with three years of experience in customer service; Bachelor's degree preferred
- Must provide a stable internet environment with a minimum speed of 300 Mbps for remote work
- Proficient in basic computer skills (Microsoft Excel, Word, and PowerPoint)
- Excellent verbal and written communication, organizational, and administrative skills
- Ability to work well with internal and external constituents and handle situations with tact and diplomacy
How to Stand Out (Preferred Qualifications):
- Working knowledge of City Colleges of Chicago's marketing functions and operations
- Ability to work a flexible schedule, including some weekends
#HigherEducation #CustomerService #CareerOpportunity #CompetitivePay #RemoteWork
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