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Call Center Representative *** Part-Time, Remote ***
This job is now closed
Job Description
- Req#: vBAiy571he60
Employer Industry: Document Handling and Office Technology
Why consider this job opportunity:
- Opportunity for career development and promotion within the organization
- Excellent corporate discounts and an employee recognition and rewards program
- Part-time schedule with flexible hours (3pm - 7pm EST) to accommodate business needs
- Dynamic, innovative, and upbeat work atmosphere
- Comprehensive in-house training provided
- Chance to be part of the nation's largest independent provider of office technology
What to Expect (Job Responsibilities):
- Provide effective customer service to all internal and external customers using in-depth knowledge of company products
- Identify customer needs and respond with urgency and efficiency
- Field and transfer calls to the appropriate departments quickly
- Collaborate with the Tier 2 team to address escalated technical issues
- Track, route, and escalate unresolved issues to management while following established guidelines
What is Required (Qualifications):
- High School Diploma or equivalent combination of education and experience (2-3 years related experience preferred)
- Experience in a call center environment is a plus
- Proficiency in Microsoft Office (Word, Excel, Outlook) and basic internet skills
- Strong organizational and time management skills
- Professional verbal and written communication skills
How to Stand Out (Preferred Qualifications):
- Experience in customer service roles
- Ability to empathize with customers and navigate multiple systems
- Capacity to work in a fast-paced environment and multi-task effectively
#DocumentHandling #CustomerService #CareerDevelopment #FlexibleSchedule #OfficeTechnology
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