Employer Industry: Roadside Assistance Services

Why Consider this Job Opportunity:
- Starting at $18.85 per hour (Plus weekend shift differential of 10% = $20.74 per hour)
- Full-time Afternoon/Evening Shifts including weekends and some holidays
- Growth and advancement opportunities
- Comprehensive benefits package including medical, dental, vision, life insurance, and 401(k) with company match
- Tuition assistance and PTO for community volunteer programs
- Employee discounts on various memberships, insurance, travel, entertainment, and services

What to Expect (Job Responsibilities):
- Field incoming calls from members requiring emergency roadside assistance
- Maintain a compassionate and composed demeanor during high-intensity calls
- Relay critical information to internal and external teams for dispatching process
- Work collaboratively with the team to ensure smooth operation of Emergency Roadside Service
- Succeed in a structured environment with set performance goals driving member satisfaction

What is Required (Qualifications):
- Prior customer service experience, call center experience preferred
- Excellent communication skills, both verbal and written
- Empathy and desire to help those in distress
- Advanced computer and multi-tasking skills
- High School diploma, GED or equivalent

How to Stand Out (Preferred Qualifications):
- Bilingual skills, especially in Spanish, are a plus
- Proficiency in Microsoft Teams and Outlook
- Comprehensive understanding of maps, GPS systems, and traffic safety rules

#RoadsideAssistance #CustomerService #CareerOpportunity #CompetitivePay #BenefitsPackage

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