Remote Jobs
Call Center Representative Spanish Bilingual - Roadside Assistance
This job is now closed
Job Description
- Req#: JR202530007
Employer Industry: Roadside Assistance Services
Why consider this job opportunity:
- Starting pay at $19.85 per hour, with a weekend shift differential bringing it to $21.84 per hour
- Comprehensive training provided to ensure you deliver legendary service
- Full-time afternoon/evening shifts, including weekends and some holidays
- Opportunities for growth and advancement within the organization
- Health coverage including medical, dental, and vision, along with a 401(K) saving plan and pension
- Employee discounts on various services, including insurance and travel
What to Expect (Job Responsibilities):
- Field incoming calls from members requiring emergency roadside assistance, including services such as towing, locksmith, fuel, and battery issues
- Ensure member safety by understanding their distress and documenting details accurately
- Maintain a compassionate demeanor during high-intensity calls
- Relay critical information to internal and external teams to expedite dispatching
- Collaborate with the team to ensure smooth operation of Emergency Roadside Service
What is Required (Qualifications):
- Prior customer service experience; call center experience is preferred
- Bilingual skills in English and Spanish are required
- Excellent verbal and written communication skills
- Strong desire to help those in distress with empathy
- High School diploma, GED, or equivalent
How to Stand Out (Preferred Qualifications):
- Advanced computer skills with the ability to multitask and navigate multiple systems
- Comprehensive understanding of maps, GPS systems, and traffic safety rules
- Proficiency in Microsoft Teams and Outlook
#RoadsideAssistance #CustomerService #BilingualJobs #CareerGrowth #RemoteWork
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