Remote Jobs
Call Center Representative Spanish Bilingual - Roadside Assistance
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Job Description
- Req#: JR202528322
Employer Industry: Roadside Assistance Services
Why consider this job opportunity:
- Starting pay at $19.85 per hour, with a weekend shift differential of 10% bringing it to $21.84 per hour
- Comprehensive health coverage including medical, dental, and vision
- 401(K) savings plan with company match and pension benefits
- Opportunities for growth and advancement within the organization
- Employee discounts on membership, insurance, travel, entertainment, and more
- Flexible work-from-home environment
What to Expect (Job Responsibilities):
- Field incoming calls from members requiring emergency roadside assistance, including towing, locksmith services, fuel delivery, and minor mechanical issues
- Assess the nature of the member's distress, ensuring their immediate safety while documenting details accurately
- Maintain a compassionate and composed demeanor during high-intensity calls
- Relay critical information to internal and external teams to expedite the dispatching process
- Collaborate with team members to ensure smooth operations of Emergency Roadside Service
What is Required (Qualifications):
- Prior customer service experience; call center experience is preferred
- Bilingual skills in English and Spanish are required
- Excellent verbal and written communication skills
- Ability to provide outstanding customer service in a high-volume call environment
- High school diploma, GED, or equivalent
How to Stand Out (Preferred Qualifications):
- Advanced computer and multi-tasking skills, including the ability to talk and type simultaneously and navigate multiple systems
- Comprehensive understanding of maps, GPS systems, and traffic safety rules
- Proficiency in Microsoft Teams and Outlook
#RoadsideAssistance #CustomerService #BilingualJobs #WorkFromHome #CareerGrowth
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