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Call Center Representative Spanish Bilingual - Roadside Assistance
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Job Description
- Req#: JR202528257
Employer Industry: Roadside Assistance Services
Why consider this job opportunity:
- Salary starting at $19.85 per hour, plus a weekend shift differential of 10% (up to $21.84 per hour)
- Comprehensive health coverage including medical, dental, and vision
- 401(K) saving plan with company match and pension
- Tuition assistance and PTO for community volunteer programs
- Opportunities for growth and advancement within the organization
- Employee discounts on membership, insurance, travel, entertainment, and more
What to Expect (Job Responsibilities):
- Field incoming calls from members requiring emergency roadside assistance
- Ensure the immediate safety of members while documenting their distress accurately
- Maintain a compassionate demeanor during high-intensity calls
- Relay critical information to internal and external teams to expedite dispatching
- Collaborate with the team to ensure smooth operation of Emergency Roadside Service
What is Required (Qualifications):
- Prior customer service experience; call center experience preferred
- Bilingual in English and Spanish
- Excellent verbal and written communication skills
- Strong empathy and desire to assist those in distress
- High School diploma, GED, or equivalent
How to Stand Out (Preferred Qualifications):
- Advanced computer and multi-tasking skills, including the ability to talk and type simultaneously
- Comprehensive understanding of maps, GPS systems, and traffic safety rules
- Proficiency in Microsoft Teams and Outlook
#RoadsideAssistance #CustomerService #BilingualJobs #CareerOpportunity #EmployeeBenefits
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