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Call Center Specialist (Healthcare/Mental Health)- Remote -Part Time
This job is now closed
Job Description
- Req#: CALLC002158
Employer Industry: Human Services
Why consider this job opportunity:
- Paid training with starting wages of $14/hr, increasing to $15/hr upon completion
- Flexible scheduling with options for advancement in a growing, hire-from-within company
- Casual dress code and a fun work atmosphere
- Employee benefits including health, life, and dental insurance, as well as a 401-K and employee stock ownership
- Opportunities for early pay and a longevity bonus for part-time or full-time employees
- Supportive environment focused on making a positive impact in the community
What to Expect (Job Responsibilities):
- Manage activities securely and confidentially while maintaining professional therapeutic boundaries
- Operate a multiple-line telephone system and respond to calls promptly
- Provide assistance and support utilizing problem resolution techniques
- Analyze and de-escalate calls as necessary, remaining calm in various situations
- Document telephonic support services and maintain accurate schedules
What is Required (Qualifications):
- Must be available for scheduled work shifts, including weekends
- Excellent oral and written communication skills
- Proven problem-solving abilities and interpersonal skills
- Ability to adapt to changes in the work environment and manage competing demands
- Dependable with a consistent attendance record
How to Stand Out (Preferred Qualifications):
- Previous experience in customer service or a similar role
- Familiarity with mental health support services or crisis intervention
- Ability to creatively problem-solve in demanding situations
- Experience with training or orientation of new team members
#HumanServices #CustomerService #CareerOpportunity #FlexibleScheduling #EmployeeBenefits
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