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Job Description
- Req#: 744000060149405
Employer Industry: Customer Service Solutions
Why consider this job opportunity:
- Paid training provided to enhance skills and knowledge
- Flexible schedule to accommodate work-life balance
- Opportunities for advancement within the organization
- Comprehensive telehealth care plan available
- Paid time off to support employee well-being
- Supportive environment focused on customer satisfaction and engagement
What to Expect (Job Responsibilities):
- Manage large volumes of incoming calls while identifying customer needs
- Build sustainable relationships and trust with customer accounts through effective communication
- Handle customer complaints and provide appropriate solutions within set time limits
- Keep accurate records of customer interactions and process customer accounts
- Meet personal and team sales targets while ensuring high customer satisfaction
What is Required (Qualifications):
- Excellent customer service abilities with a proven track record of over-achieving quotas
- Good phone etiquette and strong communication skills
- Familiarity with CRM systems and practices
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma or GED and at least 18 years old
How to Stand Out (Preferred Qualifications):
- Experience with outbound calling and sales/upselling
- Bilingual or multilingual proficiency, particularly in Spanish
- Strong data entry and computer skills
- Analytical skills to assess customer needs effectively
#CustomerService #CareerOpportunity #FlexibleSchedule #PaidTraining #AdvancementOpportunities
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