• Job Description

  Req#: 78266
  Employer Industry: Digital Business Services
  
  Why consider this job opportunity:
  - Competitive wages with full benefits, including medical, dental, vision, and 401k
  - Paid training to enhance your skills and knowledge
  - Paid time off to support work-life balance
  - Opportunity for career advancement, with a proven track record of employee growth within the organization
  - 100% remote work opportunity, allowing flexibility in your work environment
  - Supportive and inclusive company culture that values employee well-being and diversity
  
  What to Expect (Job Responsibilities):
  - Ensure daily performance metrics are met or exceeded, including quality, service level, and schedule adherence
  - Coach and educate agents to improve their performance, dedicating 80% of your day to this task
  - Foster a positive environment that emphasizes fun, enthusiasm, and accountability
  - Develop and administer performance improvement plans and handle performance discussions
  - Ensure adherence to all policies and procedures, communicating any infractions to management
  
  What is Required (Qualifications):
  - High school diploma or GED required
  - College degree preferred or equivalent work experience
  - Proven leadership and organizational skills, with the ability to work under pressure and meet deadlines
  - Excellent written and verbal communication skills consistent with North American business standards
  - Availability to work various shifts based on business needs
  
  How to Stand Out (Preferred Qualifications):
  - Background in healthcare, nursing, or sales is preferred
  - Typing speed of 25 wpm or higher
  - Strong problem-solving skills and attention to detail
  - Emotional intelligence and collaboration skills
  - Experience with process excellence and data literacy
  
  #DigitalBusinessServices #RemoteWork #CareerAdvancement #EmployeeWellbeing #InclusiveCulture
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  We are the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.

Notice