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Call Center Supervisor - REMOTE!
This job is now closed
Job Description
- Req#: CLSUP
- Other on the spot perks
- Paid Training
- Weekly paychecks
- Direct Deposit or Cash Card pay options
- Medical / Dental Insurance
- Temp to Hire
- Temporary or Contract
- Full Time
- 1st Shift
- Randomly listen in on calls
- Establish communication with agent
- Resource for questions, issues, or concerns
- Inform manager of performance issues or needs
- Assist with agent training
- Assist with assistive technology needs and issues
- Initial performance review of agents and applicable documentation
- Research inquiries and correct mistakes
- Approve time off requests and payroll
- Provide disciplinary action as needed
- Any other duties deemed necessary by Supervisor
- Performs other duties as assigned by Supervisor.
- Associate's degree from an accredited institution in business management or related field preferred
- Two years experience working in a call center
- Ability to effectively work within established contractual turnaround times
- Detail oriented, as well as ability to manage multiple tasks with follow-up skills
- Advanced proficiency with MS Office applications
- Ability to work well under pressure making sound decisions quickly in a fluid, fast business environment
- Must have demonstrated excellent interpersonal and communication skills and the ability to organize simultaneous tasks
- Commitment to our mission of providing opportunities for people who are visually impaired, blind, deaf-blind, or blind with additional disabilities is essential.
- MUST RESIDE IN THE STATE OF ILLINOIS
- Associates Degree
- Background Check
- Drug Test
Description
Staff Management/ SMX is looking for REMOTE Call Center Supervisors! The Call Center Supervisor is responsible for direct oversight of a team of call center agents in a world class, high performance contact center environment centered that focuses on customer satisfaction and retention, providing exceptional quality and value, and financial health of the organization.
Supervisors will provide ongoing monitoring of call handling and engage in regular feedback to agents about opportunities for improved customer service. This position oversees day-to-day call center operations, including but not limited to training and developing staff, ensuring workflows are followed consistently and meet established standards, provide corrective action when necessary and as well as implement policies and procedures.
MUST LIVE IN IL!
Please send your resume to rpsresumes@staffmanagement.com and one of our recruiters will call you with an interview!
Perks & Benefits
Employment Type & Shifts
Job Responsibilities
Direct oversight of call center agents and their responsibilities includes but is not limited to:
REQUIREMENTS:
Associate Requirements
About the company
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