Employer Industry: Healthcare Services

Why consider this job opportunity:
- Up to 8% company retirement contribution
- Generous Paid Time Off and 10 paid holidays
- Paid professional development opportunities
- Comprehensive health and welfare benefit package
- Opportunity to lead and develop a team in a supportive environment
- Chance to make a positive impact on patient care and service quality

What to Expect (Job Responsibilities):
- Support and manage a team of Patient Service Representatives, providing guidance and coaching
- Monitor calls to ensure quality standards are met and identify areas for improvement
- Assist new hires with additional training and onboarding processes
- Schedule staff according to department needs and operational requirements
- Provide high levels of customer service to patients and external customers

What is Required (Qualifications):
- Bachelor’s degree (or equivalent education, training, or experience) required
- Minimum of three years of experience in a clinical and/or customer service or call center setting, with at least 2+ years in a Lead or Supervisory role
- Experience with EPIC or a similar electronic medical records system required
- Strong interpersonal skills and the ability to interact effectively with patients and medical professionals
- Ability to summarize and communicate moderately complex information in varied written formats

How to Stand Out (Preferred Qualifications):
- Demonstrated leadership potential and ability to work in a fast-paced environment
- Experience in problem-solving and making decisions based on general instructions
- Familiarity with healthcare operations and standards of practice
- Ability to work collaboratively in small teams to improve operations
- Proficiency in communicating complex verbal information clearly

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