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Call Center Supervisor- Remote, USA
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Job Description
- Req#: 30341
Employer Industry: Commercial Vehicle Dealership
Why consider this job opportunity:
- Salary up to $85,000 yearly
- Full-time remote position offering flexibility
- Competitive pay and benefits, including 401K with match, medical, dental, and vision coverage
- Opportunities for professional development and career advancement within the organization
- Supportive and collaborative work environment focused on customer satisfaction
- Chance to contribute to a company culture recognized as a Great Place to Work™
What to Expect (Job Responsibilities):
- Compile staff schedules and manage time-off requests while arranging coverage as needed
- Measure performance metrics such as call abandonment and calls waiting
- Train and mentor staff to help them achieve professional development goals
- Ensure adherence to quality standards and conduct performance reviews
- Anticipate escalations and manage calls when necessary to maintain customer satisfaction
What is Required (Qualifications):
- Minimum of 5 years of customer service experience
- Proven experience as a call center supervisor or similar supervisory position
- High school diploma or equivalent
- Working knowledge of MS Office and relevant computer programs
- Outstanding communication, negotiation, and leadership skills
How to Stand Out (Preferred Qualifications):
- 2-3 years of experience with heavy-duty commercial truck parts
- OEM dealer experience preferred
- Knowledge of commercial truck supplies, equipment, and mechanical parts highly desired
- Experience in a call center or customer service environment
- Strong data entry and typing skills
#CommercialVehicles #CustomerService #Leadership #RemoteWork #CareerGrowthAbout the company
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