• Job Description

  Req#: 77499
  Employer Industry: Digital Business Services
  
  Why consider this job opportunity:
  - Paid training and competitive wages
  - Full benefits package including medical, dental, vision, and 401k
  - Paid time off and employee wellness programs
  - Opportunity for career advancement with a potential transition to a permanent role based on performance
  - 100% remote work flexibility within the U.S.
  - Collaborative and supportive work environment that values employee contributions
  
  What to Expect (Job Responsibilities):
  - Coordinate and facilitate new hire, progression, and enhancement training
  - Train new and existing employees on client projects while emphasizing confidentiality and security
  - Develop training materials and non-classroom communication resources
  - Assess class performance and individual participant progress
  - Ensure adherence to all company policies and procedures
  
  What is Required (Qualifications):
  - Minimum 1 year of call center supervisory or training experience in a fast-paced, customer-focused environment
  - Six months of previous customer service experience
  - Strong organizational, leadership, and time management skills
  - Excellent written and verbal communication skills
  - High school diploma or GED required; college degree preferred or equivalent work experience
  
  How to Stand Out (Preferred Qualifications):
  - Prior experience in training curriculum development (instructional design)
  - Ability to work various shifts based on business needs
  - Demonstrated patience with different types of learners
  - Enthusiastic and comfortable speaking in front of large groups
  
  #DigitalBusinessServices #RemoteWork #CareerGrowth #EmployeeBenefits #TrainingAndDevelopment
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  We are the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.

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