• Job Description

  Req#: R160626

  Location:

  2727 N Central Ave, Phoenix, Arizona 85004 United States of America

  Do you enjoy working with people in a fast-paced environment? If so, consider a work from home position as a Callback Agent! This is a part time position working in our U-Haul Midtown Campus Headquarters in Phoenix, AZ or working from home – perfect for students and teachers.

  Callback Agents utilize new and exciting programs to reach out to customers who need help with U-Haul related products and services like truck, trailer and towing rentals. If the customer requests phone assistance, these agents make outbound calls and answer incoming calls to assist customers with quoting rental rates and earning new business. Our programs isolate moves that are highly productive sales for agents and for U-Haul. Callback agents play a pivotal role in the success of the company as they help to move equipment where it is needed most!

  Agents are expected to follow established methods and procedures, handle all calls expediently and efficiently, meet all quality-related metrics and goals, and above all act in a courteous and friendly manner while serving the customer.

  This Job Might Be For You If:

  · You are highly motivated to earn commissions by closing the sale.

  · You enjoy helping people and problem-solving.

  · You like a fast pace starting day one and staying busy every day.

  · You enjoy working closely with your manager and receiving daily feedback.

  · You are comfortable learning and using multiple computer programs.

  U-Haul Offers Its Part-Time Callback Agents:

  · Train and work from home - various schedules!

  · Contact center career path options including work from home!

  · $13.50 hourly base, plus a potential discretionary bonus.

  · Opportunity for base pay merit increases based on performance

  · Part-time benefits

  Minimum Qualifications:

  · Previous sales experience a plus.

  · Basic keyboarding and computer skills.

  · Ability to navigate and use multiple computer programs at once.

  · Excellent verbal communication and listening skills.

  · Clear speaking voice.

  · General knowledge of U.S. geography.

  · Willingness to incorporate feedback to constantly improve performance.

  Training/Education:

  · Fast-paced, hands-on education working with your manager from day one.

  · Self-paced education at our very own U-Haul University online.

  · Learn and begin performing some of your job duties with customers in the first week.

  · Build on your skill set through on-the-job, continued education.

  · Begin performing additional job duties with the customer as you learn them.

  Scheduling Requirements:

  · The total number of hours scheduled each week will be based on business needs.

  · Shifts between 8am - 8pm Arizona time.

  · Must be available 5 or more hours on the weekend, either Saturday or Sunday

  · Must be available to work a minimum of 25 hours a week during the winter months and 32 hours during summer months

  · Working holidays is required. We are open and customers need our help.

  A note about how we schedule: Availability to work that aligns with the business need may increase the opportunity to be scheduled more hours. We pride ourselves on being flexible with schedules, especially for students and teachers. However, if availability to work does not align with the needs of the business the result may be less hours scheduled.

  Pay Structure:

  · Hourly base $13.50/hour plus a potential discretionary bonus

  · Base pay increases as you learn and acquire additional job duties

  · Merit increases based on performance

  (NOTE: Hourly base pay rate may be higher, depending on state or local minimum wage laws.)

  Benefits: At U-Haul, our part-time Team Members enjoy benefits to support their physical, financial, and emotional wellness. Additionally, our career path planning and continuing education assists employees with their professional goals.

  U-Haul Offers:

  · Career stability

  · Opportunities for advancement

  · Mindset App Reimbursement

  · Gym Reimbursement Program

  · Health insurance & Prescription plans if eligible

  · Paid holidays, vacation, and sick days if eligible

  · Life insurance

  · MetLaw Legal program

  · MetLife auto and home insurance

  · Discounts on Apple products, Dell computers, cell phone plans, hotels, and more

  · 401(k) Savings Plan

  · Employee Stock Ownership Plan (ESOP)

  · 24-hour physician available for kids

  · Dental & Vision Plans

  · Business travel insurance

  · You Matter EAP

  · LifeLock Identity Theft Protection

  · Critical Illness/Group Accident Insurance

  · Dave Ramsey’s SmartDollar Program

  Work from home requirements:

  • You must have a quiet, private work area.
  • Dependent and child-care arrangements must be made as if you were working in-person at a U-Haul facility. This position does not allow flexibility to be on-call care for others during work hours.
  • All work duties, including initial training, must be performed at your home address.
  • If you want to switch or substitute computers at any time, Manager approval is required.

  The following technical requirements must be met to work from home:

  *Computer requirements and internet speed will be verified, if interviewed. Additional requirements may apply.

  Computer Specifications:

  • Windows 10 or 11
  • 8GB of RAM/memory or higher
  • Processor must have CPU benchmark score of 2,000 or higher

  Additional Hardware:

  • Webcam (external or built in is ok)
  • USB headset

  Internet speeds:

  • Ping under 100
  • 10mb download
  • 5mb upload

  The following is not permitted due to compatibility, performance, security, or other concerns:

  • MAC Operating Systems
  • Internet access through satellite, cellular phone service, mobile wireless network, or similar. e.g. mobile hot-spot, tethering, 5G wireless.
  • Using a Proxy server or third-party network.
  • Computer stick or similar device.
  • Rental, rent-to-own, or public computer/laptop.
  • Working in a public place or using public Internet.
  • Unsecure Wi-Fi / Wi-Fi not managed by the Team Member.
  • Running non-work-related programs while working.
  • Having any other anti-virus installed/in use on your computer while working other than the Company provided anti-virus.

  U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

  U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

• About the company

  U-Haul is an American moving equipment and storage rental company, based in Phoenix, Arizona, that has been in operation since 1945. U-Haul is the largest installer of permanent trailer hitches in the automotive aftermarket industry and is the largest retailer of propane in the U.S.

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