• Job Description

  Req#: CAREA002128
  WHO WE ARE
  
  To help us deliver outstanding care to our valued customers, the Customer Care Team needs affirming and empathetic, energetic, motivated, and customer-focused individuals, with retail and/or customer service experience, excellent verbal and written communication skills, superior attention to detail, strong computer skills and the ability to multi-task in a fast-paced environment.
  
  WHAT YOUR ROLE ENTAILS AND HOW YOU'LL CONTRIBUTE
  
  As a Customer Care Advocate, you will represent Hallmark Cards, Inc., by providing customer care to callers via an in-bound 800 number. As "The Voice" of Hallmark to our retailers, you will serve as the main link between our retailers, field sales personnel and corporate headquarters. Advocates focus primarily on providing resolutions to all order-related issues (order placement, order inquiry, post-shipment, etc.), and apply extensive product and program knowledge of all Hallmark's brands and channels of distribution to aid the retailer.
  
  BASIC QUALIFICATIONS
  
  The following is required to be considered for this role:
  
  
  • 1 year of retail, wholesale sales or previous customer service experience
  • HS diploma, GED or equivalent
  • Experience with PC navigation and Microsoft Office programs (Outlook, Word, Excel & PowerPoint)
  • Adaptable to a flexible work schedule and able to work 7:55a.m. - 6:00p.m. shift, some holidays, and mandatory overtime as needed & some corporate holidays
  
  
  PREFERRED QUALIFICATIONS
  
  Your resume and application will stand out if you have:
  
  
  • Experience with SAP Attention to detail and dedicated to reporting accurate facts that are pertinent to the work being performed
  • Experience in navigating multiple data entry systems and applications, as well as working with dual monitors
  • Proficient in solving complex problems
  • Intellectually curious and self-motivated; experienced in dealing with complex concepts and situations
  • Excellent verbal and written communication skills; clear and concise
  • Multitasking skills in a fast-paced and dynamic work environment
  • Demonstrated ability to meet assigned objectives
  • Knowledge of Hallmark everyday and seasonal products and/or fixtures and systems
  • Strong interpersonal, analytical and decision-making skills needed to resolve customer complaints
  • Fast learner
  
  
  ADDITIONAL DETAILS
  
  
  • Work schedules for available openings are assigned based on department seniority, with start times ranging from 7:55a.m. to 9:30a.m. Performance in the position will be used as necessary in the event a tie-break situation occurs.
  • The salary range for this job is between $19.70/hr and $21.15/hr. Salary will take into consideration several factors including location.
  
  
  Now's your chance to embrace a future with Hallmark-just follow the instructions below to apply.
  
  You must show how you meet the basic qualifications in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are DOCX and PDF.
  
  In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment.
  
  Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference and background checks.
  
  Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status. Principals only please.
  
  HALLMARK - Because Connecting With Each Other Has Never Been More Important
  
  For more than a century, Hallmark has been bringing people together and improving the relationships that matter most. That's why millions of people all over the world connect with the Hallmark brand. It has always been a mission so much bigger than any one of us who work here.
  
  Today, we need empathetic learners, strategic thinkers, and enthusiastic visionaries with diverse experiences and skills to help us create the rest of Hallmark's second century as we shift to a more digitally savvy, unified approach that combines the best of brick-and-mortar retail with the efficiency of dot-com spaces. Help us imagine what our next hundred years could look like!
  
  When you join Hallmark, we will go out of our way to make you feel like part of the team, even in a remote/hybrid work environment. In the day-to-day, we'll make the best use of the skills and talents you already have. We'll also give you leadership opportunities and show you multiple potential pathways to future success.
  
  Our culture of care for our consumers and for one another shows in the way we embrace different backgrounds, identities, and working styles, deliberately seeking out ways to be more inclusive both internally among our work groups and externally through the things we make and sell to our retail partners and consumers. We believe that a broadly inclusive, equitable approach is also our best path to future success. We're seeking out those who can bring a fresh perspective to our business and would love your input as someone new to our team! We can only change and grow when we intentionally include new perspectives-like yours.
  
  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
  
  The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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