NHS
Care Coordinator Prescription Clerk
This job is now closed
Job Description
- Req#: A1782-25-0001?language=en&page=630&sort=publicationDateDesc
- To process repeat prescriptions on a daily basis ensuring compliance with the Prescription Hub protocols and standard operating procedures. All in an acceptable timeframe.
- To deal with prescription queries from patients, carers, GP practice staff, community pharmacy staff, appliance suppliers, care home staff and healthcare professionals.
- Perform good house-keeping of repeat medication, e.g. medication reconciliation, medication synchronisation, removal of old medication as guided by the pharmacy technicians/pharmacists.
- Effectively liaise with external services, i.e. Community Pharmacies
- Providing patients with high quality, easy to understand information to assist them in making choices about their care and assisting with queries around medication with support of the PCN Pharmacy Team.
- Proactively identifying patients through admissions and discharge data
- Creating and maintaining accurate and relevant records, including in patient medical records and communicate progress or issues with managerial or clinical staff as appropriate
- To provide excellent customer care, demonstrating empathy, patience, and a holistic approach to patient care, with commitment to follow-through care plans and build effective working relationships
- Coordinating the monitoring of patients long-term conditions where appropriate
- Excellent communication skills
- Knowledge of local health and social care services and providers
- Proven track record of team-working
- Able to work under pressure.
- An understanding of health promotion issues and current locality initiatives
- IT skills with EMISWeb clinical system.
- Ability to respond to change and adapt accordingly
- IT literate (MS office applications)
- Work with people from a wide variety of cultures and backgrounds and people with disabilities and learning difficulties
- Minimum of English and Maths GCSE C or equivalent
- Personalised Care Institute eLearning
- -Core Skills
- -Shared Decision Making
- -Personalised Care and Support Planning
- (The above training can be completed once role is started as part of all mandatory training)
- NVQ Level 2 or 3 in Health and Social Care
- Experience of customer/patient contact and ability to use initiative and work independently prioritising workload and managing deadlines
- Experience in a Practice or health and social care role or a pharmacy
- Excellent communication skills
- Knowledge of local health and social care services and providers
- Proven track record of team-working
- Able to work under pressure.
- An understanding of health promotion issues and current locality initiatives
- IT skills with EMISWeb clinical system.
- Ability to respond to change and adapt accordingly
- IT literate (MS office applications)
- Work with people from a wide variety of cultures and backgrounds and people with disabilities and learning difficulties
- Minimum of English and Maths GCSE C or equivalent
- Personalised Care Institute eLearning
- -Core Skills
- -Shared Decision Making
- -Personalised Care and Support Planning
- (The above training can be completed once role is started as part of all mandatory training)
- NVQ Level 2 or 3 in Health and Social Care
- Experience of customer/patient contact and ability to use initiative and work independently prioritising workload and managing deadlines
- Experience in a Practice or health and social care role or a pharmacy
Job summary
The care coordinator will be part of the Severnvale Primary Care Network (PCN). The role will involve coordinating with the work of healthcare professionals and non-clinical staff involved in the care of patients. The post holder will contribute to tackling inequalities in health and social care particularly regarding individuals with long-term conditions including supporting the delivery of safe, effective and efficient systems for repeat prescribing, medicines optimisation plus reducing medicines waste and maximising patient outcomes. The Care Coordinator Prescription Clerk will work to support patients medication management in care homes plus patients who are assessed to require medication compliance aids.
We are looking to recruit 1 member of staff to work the following hours
Monday 10am - 5.30pm
Tuesday 10am - 3pm or 11am-4pm
Wednesday 10am-3pm or 11am -4pm
Friday 10am - 5.30pm
Full training will be provided.
Main duties of the job
About us
Severnvale PCN (Primary Care Network) comprises five GP practices in South Gloucestershire delivering services to a population of circa 33,500 patients which includes 8 care homes. We are an enthusiastic, dynamic, and friendly PCN who constantly strive to improve patient pathways and health care outcomes.
The PCN team includes a Clinical Director, a PCN Manager, a Community Frailty Practitioner, a Care Coordinator, 4 Clinical Pharmacists, a Pharmacy Technician, 7 Care Coordinator Prescription Clerks, 2 dedicated Social Prescribing Link Workers and First Contact Physiotherapists
Details
Date posted
14 May 2025
Pay scheme
Other
Salary
£12.21 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A1782-25-0001
Job locations
Almondsbury Surgery
Sundays Hill
Almondsbury
Bristol
BS32 4DS
Job descriptionJob description
Job responsibilities
We are looking to recruit 1 member of staff to work the following hours
Monday 10am - 5.30pm
Tuesday 10am - 3pm or 11am-4pm
Wednesday 10am-3pm or 11am -4pm
Friday 10am - 5.30pm
Primary Duties & Areas of Responsibility
To process repeat prescriptions on a daily basis ensuring compliance with the Prescription Hub protocols and standard operating procedures. All in an acceptable timeframe.
To deal with prescription queries from patients, carers, GP practice staff, community pharmacy staff, appliance suppliers, care home staff and healthcare professionals.
Perform good house-keeping of repeat medication, e.g. medication reconciliation, medication synchronisation, removal of old medication as guided by the pharmacy technicians/pharmacists.
Effectively liaise with external services, i.e. Community Pharmacies
Providing patients with high quality, easy to understand information to assist them in making choices about their care and assisting with queries around medication with support of the PCN Pharmacy Team.
Proactively identifying patients through admissions and discharge data
Working with patients, their families or carers and the Multi-Disciplinary Team (MDT), to capture patient needs and wishes, support the development of Personalised Care Support Plans (PCSP) for each patient and help identify and highlight medication compliance and concordance issues.
Attend and contribute to MDT as required (e.g., care home residents).
Creating and maintaining accurate and relevant records, including in patient medical records and communicate progress or issues with managerial or clinical staff as appropriate
Working closely with GP practices and PCN healthcare staff to identify and work with a cohort of people to support their personalised care requirements
To provide excellent customer care, demonstrating empathy, patience, and a holistic approach to patient care, with commitment to follow-through care plans and build effective working relationships
Coordinating the monitoring of patients long-term conditions where appropriate
Work with patients to understand their level of knowledge, skills and confidence when engaging with their health, wellbeing and prescribing needs
To support in the delivery of Quality and Outcomes Framework, enhanced services and other service requirements on behalf of the PCN
To contribute to public health campaigns (e.g. flu and Covid vaccination clinics)
To understand the common need and safeguarding issues of vulnerable patient groups, including the elderly; housebound and those with long term conditions including physical and mental disabilities
To undertake all mandatory training and induction programmes
To attend a formal appraisal with your manager at least every 12 months. Once performance/training objectives have been set, progress will be reviewed on a regular basis so that new objectives can be agreed.
To work weekends as and when required
Job responsibilities
We are looking to recruit 1 member of staff to work the following hours
Monday 10am - 5.30pm
Tuesday 10am - 3pm or 11am-4pm
Wednesday 10am-3pm or 11am -4pm
Friday 10am - 5.30pm
Primary Duties & Areas of Responsibility
To process repeat prescriptions on a daily basis ensuring compliance with the Prescription Hub protocols and standard operating procedures. All in an acceptable timeframe.
To deal with prescription queries from patients, carers, GP practice staff, community pharmacy staff, appliance suppliers, care home staff and healthcare professionals.
Perform good house-keeping of repeat medication, e.g. medication reconciliation, medication synchronisation, removal of old medication as guided by the pharmacy technicians/pharmacists.
Effectively liaise with external services, i.e. Community Pharmacies
Providing patients with high quality, easy to understand information to assist them in making choices about their care and assisting with queries around medication with support of the PCN Pharmacy Team.
Proactively identifying patients through admissions and discharge data
Working with patients, their families or carers and the Multi-Disciplinary Team (MDT), to capture patient needs and wishes, support the development of Personalised Care Support Plans (PCSP) for each patient and help identify and highlight medication compliance and concordance issues.
Attend and contribute to MDT as required (e.g., care home residents).
Creating and maintaining accurate and relevant records, including in patient medical records and communicate progress or issues with managerial or clinical staff as appropriate
Working closely with GP practices and PCN healthcare staff to identify and work with a cohort of people to support their personalised care requirements
To provide excellent customer care, demonstrating empathy, patience, and a holistic approach to patient care, with commitment to follow-through care plans and build effective working relationships
Coordinating the monitoring of patients long-term conditions where appropriate
Work with patients to understand their level of knowledge, skills and confidence when engaging with their health, wellbeing and prescribing needs
To support in the delivery of Quality and Outcomes Framework, enhanced services and other service requirements on behalf of the PCN
To contribute to public health campaigns (e.g. flu and Covid vaccination clinics)
To understand the common need and safeguarding issues of vulnerable patient groups, including the elderly; housebound and those with long term conditions including physical and mental disabilities
To undertake all mandatory training and induction programmes
To attend a formal appraisal with your manager at least every 12 months. Once performance/training objectives have been set, progress will be reviewed on a regular basis so that new objectives can be agreed.
To work weekends as and when required
Person SpecificationPerson Specification
Skills & Knowledge
Essential
Desirable
Other
Essential
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Skills & Knowledge
Essential
Desirable
Other
Essential
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Severnvale PCN
Address
Almondsbury Surgery
Sundays Hill
Almondsbury
Bristol
BS32 4DS
Employer details
Employer name
Severnvale PCN
Address
Almondsbury Surgery
Sundays Hill
Almondsbury
Bristol
BS32 4DS
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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