Employer Industry: Consumer Technology

Why consider this job opportunity:
- Salary of $24/hr (non-negotiable)
- Potential for annual bonuses and short- and long-term incentives
- Comprehensive benefits package including health insurance, life and disability insurance, and a 401K employer matching program
- Paid holidays and paid time off (PTO)
- Opportunity to make a meaningful impact by helping families navigate care needs
- Supportive and collaborative work environment focused on personal and professional growth

What to Expect (Job Responsibilities):
- Provide professional and empathetic customer service by answering inbound calls and assisting members via email, web, and chat
- Conduct needs assessments to understand member requirements and provide appropriate education and guidance
- Verify member eligibility for services and document requests in the CRM system
- Collaborate with the Research Team to connect members with relevant resources
- Maintain adherence to performance metrics to ensure high levels of member satisfaction

What is Required (Qualifications):
- Bachelor's Degree preferred, or relevant work experience in lieu of a degree
- 2-4+ years of client service experience, preferably in a human services field
- High emotional intelligence and strong written and verbal communication skills
- Exceptional analytical, organizational, and time management skills
- Reliable, punctual, and able to work in a fast-paced environment

How to Stand Out (Preferred Qualifications):
- Professional or internship experience in social work, public health, education, or related fields

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