Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $22.00 per hour
- Opportunity for career advancement and growth within the organization
- Hybrid work model with required in-office presence three days a week
- Comprehensive medical benefits and retirement plans
- Supportive and inclusive work environment that values employee contributions
- Chance to make a positive impact on the lives of patients and caregivers

What to Expect (Job Responsibilities):
- Manage high-volume inbound service center calls related to Human Resources inquiries and patient care requests
- Provide exceptional customer service while ensuring adherence to service level agreements
- Conduct wellness reviews and input accurate data for sensitive information
- Address and resolve questions or complaints efficiently, escalating issues as necessary
- Follow up with patients, caregivers, and health plans for time-sensitive inquiries and escalations

What is Required (Qualifications):
- Minimum of 2 years of experience in a high-volume inbound call center or customer service environment
- Proficiency in using CRMs or workforce technology, such as Salesforce
- Strong verbal and written communication skills with the ability to actively listen and adapt to different personalities
- Ability to manage time effectively and prioritize tasks in a fast-paced environment
- Must have reliable transportation to commute into the office three times a week

How to Stand Out (Preferred Qualifications):
- Three years of relevant experience in a healthcare call center or contact center environment
- Bilingual in Spanish, Creole, or other languages
- Experience in an HR service center is a plus
- Prior experience in a healthcare startup environment

#HealthcareServices #CustomerService #CareerOpportunity #HybridWork #CompetitivePay

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