• Job Description

  Req#: 2788271
  As a Career Ambassador, you will directly support a diverse population of Amazonians across all business lines as they navigate Amazon’s Pivot processes, and you’ll seek out collaborative opportunities to continuously improve the Amazonian experience. You are organized, results-oriented, customer-obsessed, and you thrive in ambiguity. You possess strong judgment in sensitive situations and are able to make objective decisions. You also have excellent writing and editing skills, are data-driven, and have the ability to establish a professional, consistent message.
  *This role is India-based, supporting primarily the APJC region.* This role would require the resource to have quick bias for action, stellar work ethic, and desire to achieve excellence and would also require to maintain a flexible schedule to support stakeholders across multiple time zones.
  
  
  Key job responsibilities
  • Execute cases at all stages of the Pivot cycle
  • Facilitate appeal process independently including the compilation of appeal documents
  • Facilitate career and performance conversations to provide information, facilitate decisions, and mediate conflicting perspectives; Advise without directing, allowing others to realize their own answers and solution and own their choices
  • Serve as an escalation point for managers and HRBPs, managing difficult conversations with multiple levels within the organization
  • Respond quickly and accurately to questions from customers, team, and internal business partners
  • Collaborate with team members in ongoing process improvements to meet business objectives
  • Record and maintain case data, ensuring quality through regular audits; collect data and pull reports from HR tools
  • Prioritize multiple inputs in a complex, fast-paced environment
  • Build and own trusting relationships with employees and key business and HR partners stakeholders in the region
  • Provide recommendations to proactively address systemic defects
  - Bachelor's degree in business, HR, or a related field
  - 5-7 years overall work experience
  - Minimum 4 years of experience in HR, employee relations, or similar fields
  - Ability to manage confidential and sensitive employee information and adhere to strict confidentiality standards
  - Solutions-focused and comfortable working in an environment which demands strong deliverables
  - Proven ability to handle confidential information and escalate issues when appropriate
  - Experience managing sensitive and confidential matters with employees and/or stakeholders that are not in your reporting line- Experience working with corporate workforce
  - Technical proficiency with Microsoft Office Suite, including Excel
  - Knowledge of employment law and other federal and state laws covering discrimination and equal opportunities
  - Knowledge of HR systems and solutions
  - Ability to successfully influence stakeholders without formal authority, across geographies and business units
  - Experience working in highly confidential environment
  - Excellent verbal and written communication skills
  - Strong organizational skills

• About the company

  Amazon.com, Inc. is an American multinational technology company based in Seattle, Washington, which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S. information technology industry, along with Google, Apple, Microsoft, and Facebook. The company has been referred to as "one of the most influential economic and cultural forces in the world", as well as the world's most valuable brand.

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