• Job Description

  Req#: R-184923

  Career Category

  Sales

  Job Description

  HOW MIGHT YOU DEFY IMAGINATION?

  You’ve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role.

  • Case Manager - West Coast- Rare Disease

  Live

  What you will do

  Let’s do this. Let’s change the world. In this vital role the Case Manager works in a highly visible, team and collaborative environment working with the reimbursement HUB, Patient Access Liaisons (PALs) and Specialty Pharmacy. The Case Manager will work with patients and providers. In this role, you will manage a caseload and work within the pre-determined process to gain access to the prescribed therapy and distribution of KRYSTEXXA. This role is accountable for outstanding customer service at all touch points and has the ability to anticipate and address challenges understanding the time-sensitivity of each case. You must listen to and support patients and medical professionals, addressing their specific needs, providing friendly, courteous, professional and well-informed answers and solutions to their questions and needs. You will develop and maintain relationships with patients and providers supporting therapy adherence. The Case Manager will also support regional geographies and time zones. Ideally, this person resides in the Pacific Standard Time zone and works remotely with travel.

  Responsibilities

  • Day to day oversight and awareness of patient customer service issues and patient support programs
  • Work closely with the PALs, the hub, pharmacy, and the patient/family to case manage all steps required to gain access to therapy
  • Partner with Safety and Pharmacovigilance and report adverse events and product complaints through medical information
  • Maintain case history for all U.S. patients, entering relevant notes from the hub, patient support programs, physicians, nurses, and the patients and families
  • Maintain and update patient status to track reimbursement and shipping status of U.S. patients
  • Manage inbound calls through toll free number and direct call to appropriate stakeholder
  • Review Explanation of Benefits to determine correct billing practices
  • Identify general and specific adherence trends and suggest appropriate action
  • Daily interaction with patient services support to ensure current and accurate information
  • Attend patient meetings, industry conferences, and sales meetings

  Win

  What we expect of you

  We are all different, yet we all use our unique contributions to serve patients. The ideal professional we seek is a standout colleague with these qualifications.

  Basic Qualifications:

  Master’s degree

  OR

  Bachelor’s degree and 2 years of Case Management with Buy and Bill experience

  Or

  Associate’s degree and 6 years of Case Management with Buy and Bill experience

  Or

  High school diploma / GED and 8 years of Case Management with Buy and Bill experience

  Preferred Qualifications:

  • Pharmaceutical industry experience is strongly preferred
  • Fluency in Spanish is a big plus
  • Prior experience as a case manager highly preferred
  • Buy and bill experience
  • Previous Hub experience a plus
  • Excellent communication skills and dedication to customer service
  • Ability to effectively resolve hurdles across multiple cases at the same time
  • Ability to learn product and disease information, familiarity with HIPAA and FDA
  • Ability to manage communication with case managers, PALs and sales reps across multiple geographies and time zones
  • Up to 20% travel required
  • Proficient in Microsoft Office
  • Self-starter mentality with a professional demeanor
  • Excellent written and verbal communication as well as strong active listening skills

  Thrive

  What you can expect of us

  As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.

  The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is $87,171 to $98,921. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

  Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:

  • Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
  • A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
  • Stock-based long-term incentives
  • Award-winning time-off plans and bi-annual company-wide shutdowns
  • Flexible work models, including remote work arrangements, where possible

  Apply now

  for a career that defies imagination

  .

  Salary Range

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• About the company

  Amgen is one of the world’s leading biotechnology companies. Amgen is a values-based company, deeply rooted in science and innovation to transform new ideas and discoveries into medicines for patients with serious illnesses.

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