• Job Description

  Req#: CASHI002932

  We're searching for some really great people who enjoy customers as much as we do.

  Named as one of Puget Sound Business Journal’s Best Places to Work three years running, 2021, 2022 and 2023. We are a certified Great Place to Work™ and were named a Best Workplace eight times, most recently in 2024 in the Financial Services and Insurance category.

  Check out our rating at: Working at Evergreen Home Loans | Great Place To Work®

  Wow happens every day at Evergreen. Our vision is centered on changing the world one relationship at a time.

  Learn more about us on our website here.

  Discover what’s possible with Evergreen.

  We're looking to add people who feel the same way we do about our customers, our associates, and the work we do. In return, you'll be part of a growing, contemporary company that rewards creative thinking and believes in helping you get to where you want to be. You'll also enjoy a comprehensive benefits package and an attractive 401K plan to help you grow along with us!

  This position assists the Cashiering Manager and oversees the day-to-day workflow of the Cashiering Team to ensure the cash operations performed manually and/or through automation are processed timely and accurately; including activities such as cash transaction applications, check depositing through remote deposit capture, check printing, reconciliation and distribution.

  Essential Duties and Responsibilities:

  • Team workload coordination, resolution of escalations and/or procedural problems, and prioritization based on business OKR’s.
  • Assists the manager with the operation of the cashiering department.
  • Responds to more complex inquiries and issues from Customers and internal departments. Provides researched responses and resolutions.
  • Performs duties of Cashiering associates on an as needed basis while acting as an experienced resource for team; including but not limited to processing or reviewing of ACH payments, wires, lockbox payments, payoffs, suspense account management, and system generated reports.
  • Provide Cashiering Manager day-to-day support and insight to the metrics and performance of the team to include quality control reviews of all Cash Operations staff.
  • Ensure proper application of all incoming payments through the various payment options established by the company.
  • Maintain all bank reconciliations for Payment Clearing, Disbursement Clearing and Remittance Clearing accounts.
  • Review, balance and approve all outgoing wires.
  • Participate in the creation, review and updating of departmental procedures.
  • Ensure compliance within all procedures according to guidelines, regulations and management expectations.
  • Present proposals to management for changes and improvements to processes and SLA’s.
  • Assist with credit reporting data analyses.
  • Create and disburse monthly/weekly reporting to all lines of business -PIF, Outstanding Check, Outstanding Corp Advances, etc.
  • Manage certified funds tracking and notification processes.
  • Complete escheatment process by establishing funds that need to be escheated, monitor, track and disburse funds, as needed.
  • Other duties as assigned.

  Performance Expectations:

  • Perform all actions in accordance with the Mission, Vision, and Convictions of EHL.
  • Provide a “WOW” experience and effectively communicate with associates, clients, partners, and vendors via phone, written communication and/or in person.
  • Seek Feedback: Host regular and timely communication with associates and Manager.
  • Be willing to assume additional responsibilities/duties/projects as they arise.
  • Have strong organization skills, the ability to learn quickly, and accuracy/timeliness in completing tasks.
  • Perform all actions in accordance with policies and procedures of the company.
  • Expected to meet productivity guidelines of the position.
  • Effectively use software specific for the position and Microsoft office products.
  • Work well with other members of the EHL team and be willing to fill in when needed.

  Specific Skills/ Knowledge/ Abilities Required for Position:

  • High School Diploma or GED
  • 5+ years of progressive experience in loan servicing for mortgage banking, or an equivalent combination of education and experience, required
  • Minimum 1 year of team lead experience, required
  • 2-4 years mortgage loan servicing cashiering experience
  • Experience with LPS/Black Knight/MSP servicing software, preferred
  • Knowledge of state and federal laws and regulations applicable to mortgage and consumer lending with considerable knowledge of loan servicing practices
  • Analytical ability sufficient to apply data and information to the solution of administrative and operating problems
  • Demonstrated ability to read, interpret, and analyze accounts and records of a complex, detailed and recurring nature
  • Proven ability to work both collaboratively and independently to attain common goals and meet deadlines
  • Demonstrated ability to provide excellent customer service
  • Proven experience maintaining strict confidentiality
  • Must be comfortable working in a start-up dynamic environment
  • Exercise good judgment and strong character, motivated, hard working.
  • Ability to work well with fellow associates, clients and vendors.
  • Good communication skills. Neat, clean, healthy work habits.

  Physical Requirements:

  • Requires all forms of dexterity and mobility throughout the shift, which may include extended periods of sitting and/or standing. Occasionally required to reach with hands and arms, twist, climb or balance, stoop, kneel crouch or crawl.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral, depth perception and the ability to adjust focus.
  • Must be able to speak and hear, lift and carry up to twenty-five pounds (25 lbs.) or occasionally more.
  • Ability to work in a fast-paced, occasionally noisy environment.
  • May be required to drive for business purposes and if so, must hold a driver’s license in good standing and maintain personal auto insurance in compliance with EHL’s Auto Insurance policy.

  Benefits and Perks:

  Eligible associates (and their families) have the option to enroll in medical, dental, and/or vision coverage of which both the associate and the company contribute towards expenses. Basic Life/AD&D insurance for eligible associates as well as a Short-term Disability benefit are provided by Evergreen. Additional Voluntary Life/AD&D, Long-term Disability benefits and Legal/ID protection plans paid for by the associate are also available. Associates are automatically enrolled in Evergreen’s 401(k) plan. Personal Time Off (PTO) of up to 13.34 hours may be earned monthly and associates may enjoy 9 paid holidays each year. Paid voluntary day of work, company matching on charitable donations and mortgage loan benefit.

  Evergreen is an equal opportunity employer and E-Verify employer.www.Evergreenhomeloans.com

  Equal Housing Lender

  ©2025 Evergreen Moneysource Mortgage Company® dba Evergreen Home Loans NMLS ID 3182. 15405 SE 37th Street, Suite 200 Bellevue, WA 98006 Equal Housing Lender. AZ Mortgage Banker License #0910074; CA Licensed by the DFPI under the CRMLA #4130291; NV Mortgage Company License 4837. Evergreen Home Loans does not represent HUD or FHA and the information provided here was not authored, approved, or endorsed by HUD or FHA. For individual and company license information visit www.nmlsconsumeraccess.org.

  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

  Headquartered in Bellevue, Washington, Evergreen Home Loans is a full-service direct lender with regional offices throughout the Western United States. For three decades, Evergreen has served local neighborhoods with affordable home loan products while...

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