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CashNetUSA Customer Service Representative (Remote)
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Job Description
- Req#: 6273658
Employer Industry: Financial Technology
Why consider this job opportunity:
- Hybrid work model with in-office days Tuesday to Thursday and remote work on Mondays and Fridays
- Comprehensive health, dental, and vision insurance, including mental health benefits
- 401(k) matching plus a Roth option for U.S. based employees
- Paid time off and holidays, along with a sabbatical program for eligible roles
- Employee recognition and rewards programs to celebrate achievements
- Opportunities to engage in DEI groups and charitable matching initiatives
What to Expect (Job Responsibilities):
- Answer inbound calls from customers to address inquiries and provide support
- Educate customers on products and services, ensuring thorough comprehension
- Process payments and create payment plans to enhance customer satisfaction
- Maintain accurate and up-to-date information for customer accounts
- Communicate professionally with customers, coworkers, and management
What is Required (Qualifications):
- Minimum of one year of call center experience
- Excellent communication skills for effective customer interaction, including phone conversations and note-taking
- Independent problem-solving capabilities
- Strong multitasking abilities to manage multiple priorities
- Skill in de-escalating complex customer interactions in a fast-paced environment
How to Stand Out (Preferred Qualifications):
- Experience in a customer service role within the financial services industry
- Familiarity with online financial services and consumer lending
- Demonstrated ability to exceed performance goals in a metric-driven setting
- Previous experience working in a remote or hybrid environment
#FinancialTechnology #CustomerService #HybridWork #CareerGrowth #EmployeeBenefits
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