GENERAL REQUIREMENTS:

• College degree preferred
• Minimum of Two (2) years of guest services experience preferred.
• Must have the ability to resolve stressful situations
• Must have exceptional guest service skills
• Experience in casino and or hotel environment preferred
• Must have strong telemarketing skills.
• Must possess excellent interpersonal, communication, team-building and problem-solving skills.
• Must be resourceful and highly motivated in seeking out new VIP opportunities
• Must be able to work effectively across all departments
• Must present a well-groomed, professional appearance
• Must be willing to adhere to all Mississippi gaming regulations and guidelines
• Must be willing to work any shift and any day when necessary
• Must be able to work extended hours during special events, including limited overnight travel
• Must have the ability to work flexible schedules, including nights, weekends, and holidays.

ESSENTIAL JOB FUNCTIONS:

• Welcome guest, provides exceptional customer service, encourage guest to enroll with our New Card sign program
• Follow all relevant policies and procedures
• Communicate with co-workers, table and slot team members, supervisors, and guests.
• Interacts with marketing in hosting special events
• Arranges special services related for players with proper play
• Meets and greets players on the casino floor at special events or promotions
• Makes sounds complimentary decisions based on tracked customer play
• Greets and hosts customers, and maintains the highest levels of courtesy, friendliness, and hospitable attitude throughout
• Provide hands-on real-time service for VIP customers that have relationships with player development team members.
• Demonstrates exceptional guest services to both internal and external customers
• Must be willing to continue to drive business
• Remains informed of competitive promotional methods
• Ability to meet the attendance guidelines of the job and adhere to departmental and company policies
• Ability to maintain confidentiality of VIP information
• Performs other duties as assigned by Management.
• Answer emails, texts, and phone calls while not on property

DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:

PHYSICAL & MENTAL:

• Must be able to move quickly around property
• Must be able to stand or sit for a long period of time maybe required
• Must be able to bend, crouch, kneel, twist and work at a desk
• Responds to visual and aural cues
• Must be able to work independently and proven to be self-motivated
• Must present a well-groomed appearance
• Must have the manual dexterity to operate a computer and other necessary office equipment

WORK ENVIRONMENT:

• Must be able to continuously maneuver around office and casino
• Must be able to respond calmly and make rational decisions when handling guests’ needs

CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.