• Job Description

  Req#: 2384771
  Have you ever wondered what it takes to make the Earth's largest product catalog of billions of items, available all over the world, all the time?
  
  Catalog Services team at Amazon is looking for a highly motivated and talented candidate to support the improvement of our catalog creation processes and experience. The ideal candidate must demonstrate attention to detail, commitment to excellence, and great capacity of self-management. In addition, the candidate must demonstrate approach to continuously advocating for, and driving improvements on behalf of our customers.
  
  
  
  Key job responsibilities
  Provide support for catalog creation, listing products, shipment related issues etc.
  Handle cases related to inbounding, product issues and customer complaints
  Guide partners for completing onboarding formalities and train them on internal tools.
  Co-ordinate with partners and internal teams for Catalog creation & product imaging.
  Review Amazon catalog for content quality based on pre-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience.
  Document processes & regularly update existing SOPs.
  Review & suggest SOP changes required if any to the team basis input from Business managers
  Handle daily, weekly and monthly business reports
  Work with key internal stakeholders to improve catalog quality at creation, while providing a self-serviced and user-friendly experience to our partners
  
  
  • Fluency in English written and spoken
  • Experience in process creation and improvement
  • Experience with Excel: ability to process and analyze data on daily basis
  • Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts
  • Knowledge of visualization tools such as Tableau, Datazen, SSRS
  • Experience back office operations, escalation management and troubleshooting environments
  
  
  Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

• About the company

  Amazon.com, Inc. is an American multinational technology company based in Seattle, Washington, which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S. information technology industry, along with Google, Apple, Microsoft, and Facebook. The company has been referred to as "one of the most influential economic and cultural forces in the world", as well as the world's most valuable brand.

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