• Job Description

  Req#: R-155877

  Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

  At Aviva, we are fueled by our values and a steadfast dedication to excellence. As a Catastrophe Claims Adjuster, you will play a pivotal role in helping our clients navigate through challenging times with confidence and care. This position offers you the chance to be part of a world-class team, known for its proven track record of success and ambitious goals. Together, we will build flawless claims experiences and ensure that our clients receive the support they need when they need it most!

  Come join our team!

  What You'll Do:

  • Review facts, policy, technical reports, fire marshal's reports, case law, and make decisions on coverage, value of first-party claims, and negotiate/settle the claims accordingly.

  • Investigate by meeting with insureds, third parties, witnesses, and lawyers to acquire facts and information.

  • Provide outstanding customer service and keep related parties advised of the claims status.

  • Ensure data accuracy, issue payments to insureds, vendors, and other relevant parties.

  • Negotiate and reconcile contractor estimates to arrive at an appropriate scope of repair and settlement.

  • Conduct physical inspections of damaged properties, including taking photographs, crafting diagrams, and completing a scope of damage and estimate using estimating software.

  • Identify large losses, questionable claim indicators, and subrogation opportunities early.

  • Maintain accurate reserving of claims files.

  Your success as a Catastrophe Claims Adjuster will be determined by your ability to:

  • Accurately assess and settle moderate to high complexity property claims.

  • Ensure timely and effective communication with all collaborators.

  • Maintain high standards of data accuracy and claims file management.

  • Deliver outstanding customer service, ensuring client happiness.

  What You'll Bring:

  • College or University degree, or CIP designation.

  • Prior customer service experience, preferably with face-to-face interaction.

  • 3+ years of property personal and commercial experience.

  • Knowledge of building construction and estimating software.

  • Excellent time management and organizational skills.

  • Outstanding customer service and communication skills.

  • Strong problem-solving abilities.

  • Ability to travel across Canada at a moment's notice and work away from home for up to 30 days at a time.

  • Capability to work extended hours and weekends 365 days/year.

  • Valid driver’s license.

  What You'll Get:

  • Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

  • Outstanding Career Development opportunities.

  • We’ll support your professional development education.

  • Competitive vacation package with the option to purchase 5 extra days off per year

  • Employee driven programs passionate about gender, LGBTQ+, origins, diversity and inclusion

  • Corporate wellness programs to support our employees’ physical and mental health

  • Hybrid flexible work model

  Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally.

  Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

• About the company

  We’re here to protect our 33 million customers from life’s unexpected twists and turns – freeing them from fear of uncertainty. We are one of only a few insurance companies in the world that can provide customers with life, general and health insurance, and asset management in one place – a composite insurer. And we have a unique competitive advantage. Whether we’re protecting them from everyday risks or helping them to save for the future, we put customers at the heart of all we do – creating a bright and sustainable future for our customers, employees and our communities.

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