• Job Description

  Req#: C9365-25-0719?language=en&page=508&sort=publicationDateDesc

  Job summary

  We are looking for catering assistants for our Weekday shift working 4hrs between 11:00-15:00 and 09:00-13:00 Monday to Friday, who are able to work as part of a team to deliver a quality service as directed by policies and procedures which are monitored by Supervisory Staff.

  Your workload will include the provision of a safe and hygienic environment for the service of meals to patients, staff and visitors, working in the central dishwasher area and delivery of meals at ward level. Working as part of the Catering Team, assisting in all aspects of the service including wash-up and cleaning duties related to the provision of our high quality catering service to patients.

  Main duties of the job

  The main duties include the following:

  • Setting up and preparation of lunch trolleys
  • Preparation of items for the days supper
  • Delivery of any ad hoc meals as ordered by the wards
  • Answering of telephone calls and responding to as required
  • You will be responsible for the service of lunch meals to a minimum of one ward using a pre-populated menu card
  • You will be responsible for the collection of all trays, crockery and cutlery from the wards ensuring all equipment is returned to the department
  • Along with your team of colleagues you will clear, clean and put away all equipment from the supper lunch service using an industrial dishwasher for the part of the cleaning process
  • You will be responsible for the hygienic cleaning of the department along with your team members ready for the next shift
  • You must be able to communicate with multi-disciplinary staff and make informed decisions at point of service and within the department.

  About us

  Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

  Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

  The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

  Our workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

  We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

  Our objectives are simple:

  • Best services for local people
  • Best experience of care and best outcomes for our patients
  • Best use of resources
  • Best people

  Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

  We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

  Details

  Date posted

  14 August 2025

  Pay scheme

  Other

  Salary

  £24,465 a year

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  C9365-25-0719

  Job locations

  The Alexandra Hospital

  Woodrow Drive

  Redditch

  Worcestershire

  B98 7UB

  
  

  Job description

  Job responsibilities

  • To maintain a polite and efficient relationship with all service users.
  • The ability to follow instructions.
  • Ensure hygiene regulations and practises as laid down by the Food Hygiene Regulations are adhered to.
  • To maintain high standards of environmental hygiene adhering to cleaning procedures and correct use of chemicals
  • To portion meals in the correct manner ensuring the products are aesthetically presented and that they follow the menu choice, dietary requirements and correct portion sizes at all times.
  • To complete all relevant control documents recording temperatures, waste and other prescribed documents.
  • To ensure the correct use, storage and rotation of all food products.
  • There is a requirement to spend long periods of time standing through the shift.
  • Constant moving and handling of stock, pans, clearing trolleys and meal trolleys.

  Job description

  Job responsibilities

  • To maintain a polite and efficient relationship with all service users.
  • The ability to follow instructions.
  • Ensure hygiene regulations and practises as laid down by the Food Hygiene Regulations are adhered to.
  • To maintain high standards of environmental hygiene adhering to cleaning procedures and correct use of chemicals
  • To portion meals in the correct manner ensuring the products are aesthetically presented and that they follow the menu choice, dietary requirements and correct portion sizes at all times.
  • To complete all relevant control documents recording temperatures, waste and other prescribed documents.
  • To ensure the correct use, storage and rotation of all food products.
  • There is a requirement to spend long periods of time standing through the shift.
  • Constant moving and handling of stock, pans, clearing trolleys and meal trolleys.

  Person Specification

  Qualifications

  Essential

  • Good General Education Good Literacy and Numerical skills.
  • Level 2 Food Safety & Hygiene
  • Allergen Awareness

  Desirable

  • IDDSI knowledge
  • COSHH Training

  Experience

  Essential

  • Experience of working in a catering or hospitality environment.
  • Ability to deal with a diverse range of people face to face and over the phone.
  • Able to communicate within the team and wider audience.
  • Ability to follow verbal and written processes and procedures.

  Desirable

  • Experience of working within a hospital environment or other care sector

  Knowledge & Skills

  Essential

  • Candidate must have knowledge of or be prepared to undertake the relevant training in Food Safety and Allergen Awareness

  Desirable

  • Deal with a diverse range of people face to face and over the phone Able to communicate within the team and wider audience Follow verbal and written processes and procedures

  Personal Qualities

  Essential

  • Polite Team Worker who is self-organised.
  • Aware of self-presentation to represent the department

  Person Specification

  Qualifications

  Essential

  • Good General Education Good Literacy and Numerical skills.
  • Level 2 Food Safety & Hygiene
  • Allergen Awareness

  Desirable

  • IDDSI knowledge
  • COSHH Training

  Experience

  Essential

  • Experience of working in a catering or hospitality environment.
  • Ability to deal with a diverse range of people face to face and over the phone.
  • Able to communicate within the team and wider audience.
  • Ability to follow verbal and written processes and procedures.

  Desirable

  • Experience of working within a hospital environment or other care sector

  Knowledge & Skills

  Essential

  • Candidate must have knowledge of or be prepared to undertake the relevant training in Food Safety and Allergen Awareness

  Desirable

  • Deal with a diverse range of people face to face and over the phone Able to communicate within the team and wider audience Follow verbal and written processes and procedures

  Personal Qualities

  Essential

  • Polite Team Worker who is self-organised.
  • Aware of self-presentation to represent the department

  Employer details

  Employer name

  Worcestershire Acute Hospitals NHS Trust

  Address

  The Alexandra Hospital

  Woodrow Drive

  Redditch

  Worcestershire

  B98 7UB

  
  

  Employer's website

  https://www.worcsacute.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Worcestershire Acute Hospitals NHS Trust

  Address

  The Alexandra Hospital

  Woodrow Drive

  Redditch

  Worcestershire

  B98 7UB

  
  

  Employer's website

  https://www.worcsacute.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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