• Job Description

  Req#: CATER035788

  POSITION OVERVIEW:
  Solicitation of new accounts; maintains and strengthens relationships with existing accounts.

  
  ESSENTIAL JOB FUNCTIONS:

  • Travel to meet with or call individual corporate clients by telephone to solicit annual, week day and weekend business.
  • Interview, train, resolve problems and provide open communication to newly hired catering associates when appropriate.
  • Meet and greet clients, conduct property tours, and promote facilities and services. Answers client inquiries.
  • Develop and conduct persuasive verbal sales presentations to prospective clients.
  • Develop client menus, write contracts and letters, as well as organize all other arrangements as they relate to social and corporate events.
  • Supervise and attend the overall set up and implementation of events and meetings. Communicate with relevant departments to ensure proper servicing of accounts.
  • Prepare and present weekly and monthly Catering/Sales reports.
  • Other duties as required.

  SKILLS AND ABILITIES:

  
  Extensive knowledge of Food and Beverage etiquette, guest relations and service standards. Strong interpersonal skills to assess client needs, negotiate pricing and provide overall guest satisfaction. Effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy. Presents a professional appearance and manner.

  PERFORMANCE STANDARDS

  
  Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

  
  Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

  
  Safety & Security: The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

  Qualifications

  Behaviors

  Preferred

  Team Player : Works well as a member of a group

  Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

  Dedicated : Devoted to a task or purpose with loyalty or integrity

  Innovative : Consistently introduces new ideas and demonstrates original thinking

  Thought Provoking : Capable of making others think deeply on a subject

  Motivations

  Preferred

  Goal Completion : Inspired to perform well by the completion of tasks

  Work-Life Balance : Inspired to perform well by having ample time to pursue work and interests outside of work

  Self-Starter : Inspired to perform without outside help

  Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

  Among top hotel management companies, Crescent Hotels & Resorts is committed to delivering excellence in hotel management, efficiency, & guest services.

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