Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values:

Champion People – be empathetic and help create a place where everyone belongs.

Grow with purpose – Be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

PURPOSE: The Account Manager serves as a specialized administrative extension of the Account Management team in support of the client’s benefits team and the client’s employees and reports directly to a manager/director within the Account Management team.

The Account Manager provides personalized service to clients and is dedicated to making sure the client’s needs and questions are taken care of within the scope of Alight’s services. The position is responsible for the provision of claim-related data and issue resolution for clients. The Account Manager does not provide counsel or input on a client’s employment-related decisions. This role may be located at an Alight location or at a client location.

ESSENTIAL FUNCTIONS:

• Working knowledge of internal systems, including but not limited to; LeavePro, 360, Jira, NXT, Self -Service Portal and reporting across other applications and platforms
• Support’s Client LeavePro and or 360 system acceptance testing
• Expertise in leading client training for self-service portal, application and or platform training
• Responds to client inquiries related to Disability and Leave of Absence
• Prepare agendas and attend Account Management meetings and client calls.
• Resolves issues with escalated employee claim issues and reports back to Client/HR department
• Maintains key topics and escalation logs
• Submit requests for document updates because of changes in process. i.e. BRD, end to end processes, etc.
• Research and investigate technology issues, including managing file feed escalations
• Recommends process improvements and ways to streamline (after vetting with Account Executive and Operations) and follows change management approval process.
• Serves as a resource for the client and acts as an Alight Leave Solutions subject matter expert
• Maintains all related documents, files and legal requests with a high level of confidentiality and professionalism
• Delivers weekly, monthly, quarterly, and ad hoc reporting to client as needed
• Partners with Account Executive, Operations, and/or Business Intelligence to deliver analytics for weekly, monthly, and quarterly reports as needed

OTHER DUTIES:

• Assist with claim system – related tasks such as letter creation, work orders, user testing, etc.
• Attends department meetings and company meetings as required
• Takes ownership for assigned project work with guidance from Account Executive / Account Director
• Collaborates with Account Executive to facilitate communication between clients and the appropriate internal partners on tactical initiatives
• Owns escalation intake, documentation and responses
• Partners with internal Alight team, Client Benefits/Absence Management Team to resolve claim discrepancies
• Performs a variety of administrative duties in support of the client as well as the Account Management Executive with a high level of attention to detail
• Works collaboratively with the Client Benefits/Absence Management Team, Account Executive, Operations, and/or Business Intelligence to identify trends in service/claims
• Attends Client Services and Operations meetings and calls, produces meeting notes, and conducts follow-up with Reed Group team and client as needed
• Supports leadership-approved, Client-sponsored benefit events
• May serve as a liaison and provide assistance to members filing claims and navigating internal resources for escalated or high-priority employees

QUALIFICATIONS:

• Bachelor’s degree or a combination of relevant education and experience
• Demonstration of diplomacy, good judgment, professionalism, analytical skills and the ability to handle confidential information
• Excellent communication skills (oral/written)
• Demonstrates knowledge of Disability Management, FMLA, and Workers Compensation and Payroll
• Strong interpersonal communication skills and a positive attitude
• Well organized, able to multi-task and identify priorities
• Project management experience preferred
• Multi-tasks and identifies competing priorities. Hits target dates
• Proficient computer skills in data entry and attention to detail
• Microsoft Word and Excel intermediate level experience
• Supports departmental initiatives and other duties as specified

Location:

• Virtual
• At Alight Office location (various locations)
• Client offices as per contract
• Up to 10% travel within US

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Pay Transparency Statement: Alight takes into consideration a candidate’s experience, education, certification/credentials, market data, internal equity, and geography when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere between the estimated minimum base salary for this role of $44,600.00/year (for full time employees) and the estimated maximum base salary for this role of $70,800.00/year (for full-time employees). Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://careers.alight.com/us/en/alight-us-benefits-2023

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.