Centralized Sales Operations Coordinator

Ready to grow your career? Empire Today is seeking a Centralized Sales Operations Coordinator to join our team. The Centralized Sales Operations Coordinator is responsible for managing the allocation of leads to consultants within a designated geographic territory. This role will own all inputs related to allocation (schedules, coverage areas, routing constraints, and adherence), and drive improved profitability and performance by optimizing our Sales workforce.

Remote: Candidates in CO, WA, CA, IL and some cities in NY may have limited consideration

We offer:

• Health benefits.
• 401K plan.
• Paid time off and holiday pay.
• Wellness program.
• Incentive Plan.
• Professional development & career advancement opportunities.
• Lots of perks.

Responsibilities:

• Allocate leads to Sales Consultants daily.
• Identify coverage gaps and make recommendations to improve workforce utilization to optimize consultant resources.
• Takes ownership of auto allocation KPIs to drive financial and operational improvements and develops individual improvement strategies for markets that have poor auto allocation performance.
• Act as primary point of contact and liaison for market team members or consultants needing assistance with allocation inquiries.
• Collaborate with local sales management teams weekly on improving capacity constraints to match demand/supply at a market level.
• Propose creative solutions to local sales managers to improve availability.
• Maintain sales consultant schedules in source systems as needed.
• Update lead thresholds (capacity) as necessary to match current availability.
• Audit future leads' legitimacy to increase overall sales productivity.
• Monitor sales consultant schedule adherence and communicate issues to local sales teams and manager.
• Reschedule leads in CRM if coverage is not possible.
• Assess capacity opportunities and make independent/discretionary decisions on the most efficient utilization of consultants.
• Analyze market staffing and partner with Talent team to recommend forecasted hiring needs based on geography.
• Perform other functions as necessary or as assigned.

Qualifications:

• High school diploma required, associate's degree or above preferred.
• Proficient in MS Outlook.
• Routing/scheduling optimization experience a plus.
• MS Excel skills a plus.
• Tableau reporting experience a plus.
• Detail oriented and organized.
• Punctual and reliable (primary activities are time-sensitive).

Why You'll Love Empire
• We empower our employees to strive for their unique goals. Within such an inclusive company with unlimited growth opportunities, how far you go is up to you.
• We take care of our people. We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home.
• We have an unmatched company culture. We've won multiple awards for employee and customer satisfaction, and we believe it all comes down to our culture of teamwork, creativity, and growth.
• We're one of the nation's most recognizable brands. You'll enjoy the stability that comes with a national company and a sense of pride when you're a part of our team.
• Visit https://www.empiretoday.com/careers to learn more.

Empire Today is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. Base pay is one part of our total rewards package . Starting pay may vary based on a number of factors, including but not limited to position offered, location, and the individuals' knowledge, skills and ability. By Submitting your resume and application information, you authorize Empire Today to transmit and store your information in the Empire Today group companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies. By pressing apply and providing your telephone number and email address, you authorize Empire Today to contact you by email or telephone at the wireless or landline phone number provided using automated phone technology and/or text messaging. Message and data charges may apply. You may revoke consent at any time.